Cover image for Internal quality auditing
Title:
Internal quality auditing
Author:
Pronovost, Denis, 1944-
Personal Author:
Publication Information:
Milwaukee, Wis. : ASQ Quality Press, [2000]

©2000
Physical Description:
xx, 140 pages : illustrations ; 24 cm
General Note:
Includes index.
Language:
English
Subject Term:
ISBN:
9780873894760

9780873894791
Format :
Book

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HF5668.25 .P76 2000 Adult Non-Fiction Non-Fiction Area
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Summary

Summary

Internal quality audits can provide an unbiased view of the processes that directly impact the products and services of an organization. Yet, while most internal auditors have been trained using many of the methods and techniques of external auditors, an internal audit is very different and requires different methods and techniques. Internal Quality Auditing is the first book to provide a comprehensive guide designed for use by audit program managers or internal auditors. from helping to determine the objective of the audit to performing the audit, and writing the audit report, this book will act as a guide for quality audit managers in the implementation and resolution of effective internal quality audits. Check out our comprehensive educational courses in Auditing and Supplier Quality!


Summary

Emphasizes the importance of the customer-supplier innovation team as a means to gain competitive advantage, and provides a practical approach to identifying, creating, and operating customer and supplier innovation teams. Chapters are arranged to enable readers to learn basic points and retain techniques by working through exercises. Coverage incl


Table of Contents

Forewordp. vii
Prefacep. ix
Acknowledgmentsp. xi
Section 1 Managing the Audit Programp. 1
Chapter 1 Introductionp. 3
Chapter 2 Quality Management Systems and Standardsp. 5
Management Systemp. 5
Standardsp. 7
Audit Standardsp. 8
Chapter 3 Terminologyp. 11
Introductionp. 11
Acronyms and Expressionsp. 11
Audit Terminologyp. 12
Chapter 4 Objectives and Scope of the Audit Programp. 15
External Audit vs. Internal Auditp. 15
Objectives for the Internal Audit Programp. 17
Scope of the Internal Audit Programp. 19
Relationships with the Organizationp. 20
Joint Auditsp. 21
Chapter 5 Human Resourcesp. 23
Amount of Resourcesp. 23
Resource Usep. 23
Chapter 6 Auditor Qualification and Competencep. 27
Purposep. 27
Competencep. 28
Criteria for the Selection of Auditorsp. 32
Training of Auditorsp. 32
Assessment of Competencep. 35
Chapter 7 Maintaining Auditor Competencep. 41
Objectivep. 41
Axes of Competencep. 41
Audit Skillsp. 41
Knowledgep. 42
Homogeneityp. 43
Chapter 8 Schedulingp. 45
Objectivep. 45
Approachesp. 45
Carving of the QMSp. 45
Frequency of Auditsp. 47
External Resources for the Auditp. 50
Team Compositionp. 51
Chapter 9 Monitoring the Audit Programp. 53
Introductionp. 53
Audit Supervisionp. 53
Performance Indicatorsp. 54
Audit Program Reviewp. 57
Chapter 10 Getting Startedp. 59
Objectivep. 59
When?p. 59
Main Stepsp. 59
Section 2 Doing an Auditp. 63
Chapter 11 Introductionp. 65
Chapter 12 Basic Conceptsp. 67
An Auditp. 67
A Quality Auditp. 68
Groups and Actors in an Aduitp. 73
Three Types of Quality Auditsp. 74
Audit Reference Documentsp. 75
Objectives and Scope of an Internal Quality Auditp. 76
Audit Team Compositionp. 79
Audit Phasesp. 81
Chapter 13 Planning for the Inquiryp. 83
Durationp. 83
Purpose of the Planningp. 83
Resourcesp. 84
Inputsp. 84
Outputsp. 85
Audit Feasibilityp. 86
Audit Team vs. Duration of the Inquiryp. 86
Initial Contactsp. 87
Reference Documentsp. 88
Team Set-Upp. 88
Schedule of Inquiry Activitiesp. 89
Audit Notificationp. 92
Audit Checklistp. 95
Understanding of the Processp. 98
Personal Preparationp. 99
Opening Meeting Agendap. 100
Chapter 14 Inquiry and Conclusionsp. 101
Durationp. 101
Purpose of the Inquiryp. 101
Resourcesp. 102
Inputsp. 103
Outputsp. 103
Opening meetingp. 103
Information Collectionp. 105
Wrap-Up and Conclusionp. 114
Closing Meetingp. 118
Forgotten Findings?p. 121
Chapter 15 Audit Reportp. 123
Durationp. 123
Purpose of the Audit Reportp. 123
Resourcesp. 123
Inputsp. 124
Outputp. 125
Contentp. 125
Simplicityp. 127
Chapter 16 Follow-Up Auditp. 129
Durationp. 129
Purpose of a Follow-Up Auditp. 129
Resourcesp. 129
Timingp. 129
Planningp. 130
Inquiryp. 130
Reportp. 131
Conclusionp. 133
Indexp. 135