Cover image for Fundamental concepts of quality improvement
Fundamental concepts of quality improvement
Hartman, Melissa G.
Publication Information:
Milwaukee, Wis. : ASQ Quality Press, [2002]

Physical Description:
xiv, 338 pages : illustrations ; 23 cm
Section 1. Quality basics. Lessons learned from the masters : experiences in applying the principles of Deming, Juran, and Crosby / Theodore A. Lowe and Joseph M. Mazzeo. The Deming view of a business / Harper A. Roehm and Joseph F. Castellano. Variation, management, and W. Edwards Deming / Brian L. Joiner and Marie A. Gaudard. Ensuring team success in continuous improvement / Susan M. Heathfield and Gregory M. Scheessele -- Section 2. Teams The use and management of teams : a how-to guide / Richard L. Ratliff, Stephen M. Beckstead, and Steven H. Hanks. Effective use of teams in continuous improvement / Cliff L. Seastrunk, Roy H. Johnson, and Ron L. Huber. Building a team / D. Keith Denton. Self-directed work teams : a guide to implementation / Michael W. Piczak and Reuben Z. Hauser. Why teams poop out / John L. Niles and Norbert J.Salz. How to prevent teams from failing / John D. W. Beck and Neil M. Yeager -- Section 3. Continuous improvement. Telling the quality story / Howard S. Gitlow, Shelly J. Gitlow, Alan Oppenheim, and Rosa Oppenheim. Continuous improvement : methods and madness / Alan J. Peterson and R. Dan Reid. COQ systems : the right stuff / Dean L. Bottorff. The tools of quality. pt. 2. Cause-and-effect diagrams / J. Stephen Sarazen. The tools of quality. pt. 4. Pareto charts / John T. Burr. Benchmarking : achieving the best in class / Lynn Kaemmerer -- Section 4. Integrated case studies in quality improvement applications. More, better, faster from total quality effort / David A. Mccamey, Robert W. Boggs, and Linda M. Bayuk. Continuous improvement on the free-throw line / Timothy Clark and Andrew Clark. Hospital sets new standard as closure. Approaches : quality is continuous / Martha L. Dasch. Quality quest : one company's successful attempt at implementing TQM / Robert A. Drensek and Fred B. Grubb. Continuous quality improvement at Williams Bally Midway Games / Art Davis. Teamwork brings breakthrough improvements in quality and climate / Steven Crom and Herbert France. Continuous improvement of emergency care and services / Marianne Murdock. Continuous improvement in college teaching : an application of statistical tools / Zhiming Xue and Charles S. Gulas. Systematic problem solving : a cornerstone tonight / James Gelina and Marty Schildroth. Quality audit : tool for continuous improvement in disability claim operations / Illona Dubaldo and Jeffrey P. Nogas. Can benchmarking for best practices work for government / Patricia Keehley and Sue A. MacBride.
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For decades, organizations around the world have been using quality concepts and practices to improve performance and increase productivity. Now as other organizations strive to achieve similar results, they are often struggling to understand and implement these quality principles. This is the focus of Fundamental Concepts of Quality Improvement, which provides a thorough overview of the essential quality principals as presented by an international collection of respected quality experts. the book approaches quality improvement from an oindustry neutralo perspective that highlights the similarities in approaches and techniques across a broad range of industries. Therefore the book provides a very inclusive look at the fundamentals of quality that will appeal to a wide range of readers. Fundamental Concepts of Quality Improvement is a collection of some of the best articles and presentations of over 50 quality experts, compiled and organized into one easy to use guide. the book is divided into four sections each, focusing on one aspect of quality improvement. the four sections provide a smooth flow of information that offers a complete overview of quality and thorough introduction to these proven methods for improvement, and are aligned according to the ASQ Certified Quality Improvement Associate (CQIA) Body of Knowledge. Dr. Hartman has developed an invaluable resource which allows the reader the opportunity to learn quality improvement from a wealth of renowned authors. - Mark T. Smith, Retired Former Director-Local Integration Sprint.

Table of Contents

Theodore A. Lowe and Joseph M. MazzeoHarper A. Roehm and Joseph F. CastellanoBrian L. Joiner and Marie A. GaudardSusan M. Heathfield and Gregory M. ScheesseleRichard L. Ratliff and Stephen M. Beckstead and Steven H. HanksCliff L. Seastrunk and Roy H. Johnson and Ron L. HuberD. Keith DentonMichael W. Piczak and Reuben Z. HauserJohn L. Niles and Norbert J. SalzJohn D.W. Beck and Neil M. YeagerHoward S. Gitlow and Shelly J. Gitlow and Alan Oppenheim and Rosa OppenheimAlan J. Peterson and R. Dan ReidDean L. BottorffJ. Stephen SarazenJohn T. BurrLynn KaemmererDavid A. McCamey and Robert W. Boggs and Linda M. BayukTimothy Clark and Andrew ClarkMartha L. DaschRobert A. Drensek and Fred B. GrubbArt DavisSteven Crom and Herbert FranceMarianne MurdockZhiming Xue and Charles S. GulasJames Gelina and Marty SchildrothIllona Dubaldo and Jeffrey P. NogasPatricia Keehley and Sue A. MacBride
Prefacep. xi
Acknowledgmentsp. xiii
Section I Quality Basics
Chapter 1 Lessons Learned from the Masters: Experiences in Applying the Principles of Deming, Juran, and Crosbyp. 3
Chapter 2 The Deming View of a Businessp. 15
Chapter 3 Variation, Management, and W. Edwards Demingp. 29
Chapter 4 Ensuring Team Success in Continuous Improvementp. 51
Section II Teams
Chapter 5 The Use and Management of Teams: A How-To Guidep. 65
Chapter 6 Effective Use of Teams in Continuous Improvementp. 81
Chapter 7 Building a Teamp. 91
Chapter 8 Self-Directed Work Teams: A Guide to Implementationp. 101
Chapter 9 Why Teams Poop Outp. 117
Chapter 10 How to Prevent Teams from Failingp. 127
Section III Continuous Improvement
Chapter 11 Telling the Quality Storyp. 141
Chapter 12 Continuous Improvement: Methods and Madnessp. 153
Chapter 13 COQ Systems: The Right Stuffp. 159
Chapter 14 The Tools of Quality--Part II: Cause-and-Effect Diagramsp. 167
Chapter 15 The Tools of Quality Part IV--Pareto Chartsp. 177
Chapter 16 Benchmarking: Achieving the Best in Classp. 183
Section IV Integrated Case Studies in Quality Improvement Applications
Chapter 17 More, Better, Faster from Total Quality Effortp. 195
Chapter 18 Continuous Improvement on the Free-Throw Linep. 209
Chapter 19 Hospital Sets New Standard As Closure Approaches: Quality Is Continuousp. 215
Chapter 20 Quality Quest: One Company's Successful Attempt at Implementing TQMp. 225
Chapter 21 Continuous Quality Improvement at Williams-Bally Midway Gamesp. 237
Chapter 22 Teamwork Brings Breakthrough Improvements in Quality and Climatep. 249
Chapter 23 Continuous Improvement of Emergency Care and Servicesp. 259
Chapter 24 Continuous Improvement in College Teaching: An Application of Statistical Toolsp. 273
Chapter 25 Systematic Problem Solving: A Cornerstone for Qualityp. 285
Chapter 26 Quality Audit: Tool for Continuous Improvement in Disability Claim Operationsp. 299
Chapter 27 Can Benchmarking for Best Practices Work for Government?p. 313
Appendix Body of Knowledge for ASQ Certified Quality Improvement Associate (CQIA) Certification Examinationp. 325
Indexp. 331