Cover image for The one minute apology : a powerful way to make things better
Title:
The one minute apology : a powerful way to make things better
Author:
Blanchard, Kenneth H.
Personal Author:
Edition:
First edition.
Publication Information:
New York : William Morrow, [2003]

©2003
Physical Description:
xi, 114 ; 22 cm
Language:
English
Added Author:
ISBN:
9780688169817
Format :
Book

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BF575.A75 B53 2003 Adult Non-Fiction Non-Fiction Area
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Summary

Summary

With his phenomenal bestsellers The One Minute Manager and Raving Fans, Ken Blanchard changed the way we approach management, leadership, and customer service. Now Blanchard, along with coauthor Margret McBride, presents a concept that, when implemented properly, is one of the most powerful actions for improving company and employee morale. This is also a book that can extend well beyond the business realm and can repair relationships that we thought were broken forever.

Using Blanchard's signature breezy style, The One Minute Apology tells the story of a Young Man who wants to help his mentor, a company president, face and deal with some crucial mistakes he has made. For advice, the Young Man turns to a family friend, the One Minute Manager. What begins as a beautiful country weekend turns into an enlightening few days when he discovers what it truly means to apologize effectively when we have done something wrong. Through this engaging parable, Blanchard and McBride teach readers step-by-step how to accept responsibility for their errors and deal with the cause of the damage while maintaining a genuine sense of integrity.

Destined to join Ken Blanchard's other groundbreaking classics, The One Minute Apology offers businesspeople -- and just about anyone -- a cogent and clear-headed way of approaching one of life's most perplexing dilemmas: how to accept that we have made a wrong decision and how to correct it by making a meaningful apology. The techniques described in this simple but profound story will have significant results at work and at home.


Author Notes

Kenneth Hartely Blanchard was born May 6, 1939, in Orange, New Jersey. He married Marjorie McKee, a business consultant, in 1962. He founded Blanchard Training and Development in 1977.

Blanchard has cowritten several books on management, including one of the best-selling management books of all time, The One-Minute Manager (1982) with Spencer Johnson. In the book, the authors describe effective and efficient management skills. The basics to good management are setting goals, praising, and reprimanding. Blanchard says that these skills can easily be translated to work in the home as well as the office.

Blanchard lives in San Diego, California.

(Bowker Author Biography)


Reviews 1

Publisher's Weekly Review

Blanchard, bestselling author and "Chief Spiritual Officer" of the Ken Blanchard Companies, and literary agent McBride have created a simple parable designed to demonstrate Blanchard's fourth essential management secret-the apology (which follows goal-setting, praising and reprimanding). Immediately before a long holiday weekend, there's a corporate board meeting, and the president of the company learns of the board's disappointment with the company's failing performance. A meeting is scheduled for the following Tuesday to discuss what action to take. The president asks his assistant to meet with him on Monday. The assistant, a bright and loyal young fellow, goes to see the One Minute Manager for the weekend, seeking advice. There, amidst golf, dining and long conversation, the assistant learns that the president must apologize and take responsibility for the company's performance, even if this action costs him his job. The assistant learns about the value of apologies, as well, and impresses the One Minute Manager. This breezy book can be read quickly and its point is almost too obvious. The story is simple to the point of clich, but the message will undoubtedly resonate in today's uncertain economy burdened by numerous instances of corporate greed and scandal where executives were unwilling to admit any wrongdoing. (Feb.) Forecast: The well-established One Minute Manager brand may be enough to push this book onto bestseller lists. (c) Copyright PWxyz, LLC. All rights reserved


Table of Contents

Spencer Johnson, M.D.
Forewordp. ix
The Journeyp. 1
The Company Presidentp. 2
The Young Manp. 3
The One Minute Managerp. 6
The One Minute Apologyp. 8
Surrenderp. 22
Surrender: A Summaryp. 30
Integrityp. 31
Integrity: A Summaryp. 50
Not Attached To Outcomep. 52
Apology At Home And At Workp. 55
Taking Responsibilityp. 70
Self-Appreciationp. 74
Apologizing To Yourselfp. 80
Self-Respect And The One Minute Apologyp. 83
A Chance To Get It Rightp. 88
A Way Of Saying Thank Youp. 91
The Moment Of Truthp. 96
The President's One Minute Apologyp. 103
Epiloguep. 109
The One Minute Apology: A Summaryp. 110
Acknowledgmentsp. 113
Services Availablep. 115