Managing and motivating contact center employees : tools and techniques for inspiring outstanding performance from your frontline staff
Title:
Managing and motivating contact center employees : tools and techniques for inspiring outstanding performance from your frontline staff
Author:
Carlaw, Malcolm.
Publication Information:
New York : McGraw-Hill, [2003]
©2003
Physical Description:
xvii, 297 pages : illustrations ; 23 cm
Language:
English
Added Author:
Electronic Access:
Publisher description http://www.loc.gov/catdir/description/mh031/2002152473.html
ISBN:
9780071388887
Format :
Book
