Cover image for The soul of an organization : understanding the values that drive successful corporate cultures
The soul of an organization : understanding the values that drive successful corporate cultures
Gallagher, Richard S.
Personal Author:
Publication Information:
[Chicago] : Dearborn Trade Pub., [2003]

Physical Description:
xii, 243 pages ; 23 cm
Format :


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HD58.7 .G345 2003 Adult Non-Fiction Central Closed Stacks

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This text examines corporate culture as a force in realizing business excellence. It contains discussions, self-assessment tools and case studies that demonstrate the power of cultural values. For example, find out why two companies can have completely different personalities, employee attitudes and performance outcomes, even when thy have similar product lines or identical mission statements. Each chapter is filled with anecdotes and profiles from such companies as Wendy's, The Vanguard Group, American Express, Fox News Channel, Dell Computer and Cirque du Soleil - all of which bring to life the book's main principles and concepts.

Author Notes

Rich Gallagher is an author and expert on management practices and business issues. He is a speaker and commentator on talk radio and in trade publications, and has been an monthly columnist for The Business Journal.

Table of Contents

Introductionp. vii
Acknowledgmentsp. xi
1. Understanding Your Business Culturep. 1
2. The Strategists: Driving Operational Excellencep. 23
The Vanguard Group--How Index Funds Drive a Culturep. 45
3. The Motivators: Creating a Positive Working Environmentp. 49
Wendy's--People Are Their Recipep. 69
4. The Team Builders: Getting the Best from Your Human Capitalp. 73
Building Internal Customer Relationships: Southwest Airlines's Amazing Turnaroundp. 96
5. The Nimble: Building an Infrastructure for Changep. 99
AutoNation: If at First You Don't Succeed, Expand Againp. 113
6. The Customer Champions: Building a Service Culturep. 117
Dell Computer: How a Direct Sales Channel Became a Culturep. 141
7. The Passionate: Business as a Way of Lifep. 145
The Creative Spirit: Putting the Art First at Cirque du Soleilp. 161
8. The Visionaries: Leadership That Seeks a Higher Purposep. 165
The St. Paul Saints--Fun Is Goodp. 178
9. Why Do Corporate Cultures Fail?p. 181
10. Cultural Due Diligence: Mergers, Acquisitions, and Other Growth Strategiesp. 195
11. Can Corporate Cultures Really Change?p. 219
Referencesp. 227
Indexp. 237
About the Authorp. 243