Cover image for The business meetings sourcebook : a practical guide to better meetings and shared decision making
The business meetings sourcebook : a practical guide to better meetings and shared decision making
Mina, Eli.
Personal Author:
Publication Information:
New York : AMACOM, [2002]

Physical Description:
xvi, 652 pages ; 27 cm
Format :


Call Number
Material Type
Home Location
Item Holds
HF5734.5 .M564 2002 Adult Non-Fiction Non-Fiction Area

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This resource is intended for corporate and civic leaders who plan and facilitate meetings and consensus-building efforts. It explains how to build a foundation for productive, democratic participation at business meetings, describing the many roles of the meeting facilitator and discussing preparation of the workplan, selecting and nurturing a team, and building relationships with stakeholders. The bulk of the book offers tools for making meetings work, including complete scripts for different types of meetings and for addressing difficult people and situations, assessment tools, case studies, guidelines, checklists, and a troubleshooting guide. Postmeeting activities, virtual meetings, and contentious meetings are also covered. Mina is a professional meeting facilitator, management consultant, and seminar leader. Annotation c. Book News, Inc., Portland, OR (

Table of Contents

Prefacep. xiii
Introductionp. 1
Part 1. Building the Foundation for Shared Decision Makingp. 5
Chapter 1. Goals and Parameters of Shared Decision Makingp. 9
Defining the Goals of Corporate Decision Makingp. 10
Defining Your Vision of Shared Decision Makingp. 12
Choosing Among Four Decision-Making Modelsp. 21
Using Shared Decision-Making Parameters for Making Collective Decisionsp. 25
Chapter 2. The Many Hats of a Facilitator
Advocatep. 39
Balancerp. 40
Battery Needing a Boostp. 42
Breath of Fresh Airp. 43
Confidantp. 45
Consultative Leaderp. 46
Coordinatorp. 49
Delegatorp. 50
Diplomatp. 53
Eternal Optimistp. 59
External Facilitatorp. 60
Healerp. 64
Inventory Keeperp. 68
Island of Sanityp. 69
Mediatorp. 70
Mistake Makerp. 75
Motivatorp. 80
Negotiatorp. 81
Quitterp. 83
Realistic Visionaryp. 86
Sheepherderp. 88
Spokespersonp. 89
Succession Plannerp. 90
Voting Memberp. 91
Vulnerable Human Beingp. 92
Chapter 3. Negotiating Your Mandate, Workplan, and Resourcesp. 95
Negotiating Your Group's Mandatep. 96
Preparing Your Group's Workplanp. 102
Establishing Your Required Resourcesp. 106
Chapter 4. Selecting, Orienting, and Nurturing Your Teamp. 108
Determining the Desired Makeup of Your Teamp. 109
Determining the Desired Size of Your Teamp. 114
Attracting Good Talent to Your Teamp. 114
Selecting Your Own Team Membersp. 115
Influencing the Selection of Team Members by Othersp. 116
Orienting Your Team Membersp. 121
Learning About Your Team Membersp. 122
Nurturing Your Teamp. 122
Assessing Your Teamp. 140
What to Do if You Inherit an Imperfect Teamp. 141
Starting a Quiet Corporate Revolutionp. 146
Working with External Consultantsp. 148
Chapter 5. Defining Your Team's Rules of Engagementp. 152
What Are the Rules of Engagement and Why Are They Important?p. 153
How Rules of Engagement Can Be Entrenchedp. 154
Establishing Accountability in Decision Makingp. 156
Establishing the Supremacy of Collective Interestsp. 162
Conflict of Interest (COI) Guidelinesp. 165
Confidentiality Guidelinesp. 170
Parameters of Formal Votingp. 174
Chapter 6. Establishing Your Team's Ethics and Culturep. 187
Accountabilityp. 188
Being in the Forefrontp. 189
Communicatingp. 189
Conflict Resolutionp. 190
Due Diligencep. 190
Empowerment of Individualsp. 191
Enjoying Work and Having Funp. 192
Fairness and Equalityp. 192
Honestyp. 192
Integrityp. 193
Listeningp. 194
Objectivityp. 194
Respect and Sensitivityp. 195
Risk Takingp. 195
Teamworkp. 196
Transparency and Access to Informationp. 197
Chapter 7. Building Relationships with Stakeholdersp. 198
Identifying Your Stakeholdersp. 199
Identifying the Risks of Poor Stakeholder Relationshipsp. 201
Establishing the Benefits of Good Stakeholder Relationshipsp. 205
Cautions About Stakeholder Consultationp. 207
Building the Relationship with Your Bossp. 210
Building Relationships with Other Stakeholdersp. 213
Evaluating Relationships with Stakeholdersp. 218
Repairing a Dysfunctional Relationship with a Stakeholderp. 220
Part 2. Making Meetings Workp. 223
Chapter 8. The Ten Key Ingredients of a Successful Meetingp. 225
Clarity of Mandate, Purpose, Issues, and Processp. 226
Participation Protocol and Etiquettep. 229
Productivity and Forward Movementp. 231
Flexibility and Creative Thinkingp. 233
Quality Discussions and Decision Makingp. 235
Openness, Listening, and Collaborationp. 236
Balance, Inclusion, and Equalityp. 238
Shared Responsibilityp. 241
Variety and a Light Touchp. 243
Logistical Supportp. 248
Using the Ten Key Ingredients as Assessment Toolsp. 249
Chapter 9. Planning a Meetingp. 253
General Planning Principlesp. 255
Every Participant's Checklistp. 256
Meeting Facilitator's Checklistp. 261
Planning Coordinator's Checklistp. 262
Return on Investment Master's Checklistp. 265
Timing Master's Checklistp. 269
Agenda Master's Checklistp. 271
Logistics Master's Checklistp. 281
Invitation Master's Checklistp. 303
Report Writer's Checklistp. 315
Presenter's Checklistp. 318
Script Master's Checklistp. 332
Minute Taker's Checklistp. 335
Variety Master's Checklistp. 337
Boss's Checklistp. 338
Mentor's Checklistp. 339
External Consultant's Checklistp. 340
Guest or Observer's Checklistp. 342
Chapter 10. Preparing to Launch a Meetingp. 343
Every Participant's Checklistp. 344
Meeting Facilitator's Checklistp. 346
Logistics Master's Checklistp. 349
Presenter's Checklistp. 356
Greeting Master's Checklistp. 356
Minute Taker's Checklistp. 357
Chapter 11. Launching a Meetingp. 358
Facilitating an On-Time Startp. 359
Opening Remarksp. 360
Explaining the Parameters of the Meetingp. 361
Establishing Support for the Agendap. 365
A Warm-Up Activityp. 368
Chapter 12. Steering a Meeting to Its Destinationp. 372
Sharing the Stewardshipp. 373
Managing the Overall Agendap. 375
Managing Time in a Meetingp. 394
Managing Issues in a Meetingp. 402
Managing People in a Meetingp. 441
Chapter 13. Pulling Your Weight in a Meetingp. 453
Staying Alertp. 454
Exercising Due Diligencep. 455
Lining Up to Speakp. 459
Communicatingp. 464
Listeningp. 466
Asking Questionsp. 470
Thinkingp. 474
Making Presentationsp. 474
Answering Questionsp. 477
Converting Negativity into Affirmative Needsp. 482
Giving and Receiving Feedbackp. 486
Celebrating Successesp. 488
Off-Line Interactions and Consensus Buildingp. 490
Helping Outp. 493
Managing Your Hot Buttonsp. 494
Asserting Yourself Without Getting Angryp. 496
Turning Failures into Learning Opportunitiesp. 503
Taking Minutesp. 506
Chapter 14. Landing a Meetingp. 509
Chapter 15. Postmeeting Activitiesp. 514
Preparing and Circulating the Minutesp. 514
Taking Follow-Up Actionsp. 520
Analyzing the Meetingp. 524
Using Meeting Assessment Checklists: The Six Wsp. 525
Chapter 16. Virtual Meetingsp. 534
Advantages of Virtual Meetingsp. 535
Disadvantages of Virtual Meetingsp. 535
General Tips for Virtual Meetingsp. 536
Building Consensus by Correspondencep. 537
Building Consensus by Teleconference Callsp. 540
Building Consensus by Videoconferencesp. 544
Building Consensus by Electronic Meetingsp. 544
Chapter 17. Contentious Meetings as Opportunitiesp. 548
Identifying the Causes of Controversiesp. 549
Identifying the Costs of Poorly Managed Controversiesp. 552
Identifying the Benefits of Well-Managed Controversiesp. 553
Reducing the Occurrence of Controversiesp. 554
Detecting Controversies at an Early Stagep. 556
Preventive and Proactive Planning for Contentious Meetingsp. 557
Issue Management Tools for Contentious Meetingsp. 568
Process Management Tools for Contentious Meetingsp. 572
Chapter 18. Troubleshooting Guidep. 583
Diagnosing Meeting Ailmentsp. 584
Principles for Curing Meeting Ailmentsp. 586
Curing Facilitation Ailmentsp. 588
Curing Agenda Ailmentsp. 592
Curing Time Management Ailmentsp. 593
Curing Commitment-Level Ailmentsp. 595
Curing Protocol and Etiquette Ailmentsp. 597
Curing Discussion-Quality Ailmentsp. 599
Curing Logistics Ailmentsp. 605
Benefiting from Incurable Meeting Ailmentsp. 606
Appendixes Case Studiesp. 613
Appendix 1. The Auto Rental Companyp. 615
Appendix 2. The Public Park Policyp. 624
Indexp. 641
About the Authorp. 653