Cover image for The inclusion breakthrough : unleashing the real power of diversity
The inclusion breakthrough : unleashing the real power of diversity
Miller, Frederick A., 1946-
Personal Author:
First edition.
Publication Information:
San Francisco, CA : Berrett-Koehler, [2002]

Physical Description:
xvii, 218 pages : illustrations ; 24 cm
Added Author:
Format :


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Material Type
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HF5549.5.M5 M55 2002 Adult Non-Fiction Non-Fiction Area

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Constant, continuing, and cataclysmic change is causing a major crisis within business organizations today. Faced with constantly advancing technology, unpredictable market shifts, intense global competition, and an increasingly independent "free agent" workforce, the only way for an organization to adapt and succeed is to build a "culture of inclusion" that nurtures and draws on the talents of a diverse workforce.
Easy to say but hard to do; most organizations are mired in industrial revolution, static-world business models administered by monocultural, bordering-on-oppressive, "command and control" hierarchies. Organizations at risk include Fortune 500 giants, entrepreneurial start-ups, manufacturing and retail operations, government agencies, not-for-profits, educational institutions, and others.
Most organizational change efforts-whether labeled as diversity efforts, re-engineering, right-sizing, or total-quality-management-are a waste of time, money, and human effort. Most produce more cynicism than results, and they can poison the waters for future change efforts. The Inclusion Breakthrough cuts a path through this potential minefield, offering a proven methodology for strategic organizational change, including models for diagnosing, planning, and implementing inclusion-focused, culture-change strategies tailored to each organization's individual needs. It also describes the key competencies for leading and sustaining a culture of inclusion.
Offering real-world results of "before and after" surveys, including anecdotal and statistical reports of organizational change achieved using the methodologies described, The Inclusion Breakthrough presents an overview of current workplace conditions, attitudes, and policies based on interviews, surveys, and focus groups encompassing thousands of people in major organizations. The Inclusion Breakthrough demonstrates why the bottom line must be the central focus of any change strategy-and more importantly, how to carry that strategy out successfully.

Author Notes

Frederick A. Miller is the CEO of The Kaleel Jamison Consulting Group, Inc. In his 30-plus years of experience, he has developed and implemented strategies that increase engagement, team and individual performance and culture alignment with organizations' marketplace needs. Frederick was recognized for his work when he was named one of 40 Pioneers of Diversity by Profiles in Diversity Journal (August/September 2007). He also was noted as one of the forerunners of corporate change in The Age of Heretics (Currency Doubleday, 1996, 2008). In 2007, he was honored with the Lifetime Achievement Award from the Organization Development Network. He is the co-author with Judith H. Katz of Be BIG- Step Up, Step Out, Be Bold (Berrett-Koehler, 2008) and The Inclusion Breakthrough- Unleashing the Real Power of Diversity (Berrett-Koehler, 2002). He is managing editor of The Promise of Diversity (Irwin/NTL, 1994).

Fueled by her passion for addressing systemic barriers and known for her boundless energy and sharp analytical mind, Judith Katz brings more than 30 years of experience to her work in strategic culture change.

Her work is an extension of her lifelong commitment to championing fairness, respect for all people and social justice and she was recently recognized for this by Profiles in Diversity Journal, which named her one of 40 Pioneers of Diversity (August/September 2007).

She has consulted with many organizations, including- Allstate, Cisco Systems, Inc.; Dun and Bradstreet; E. I. du Pont de Nemours and Company; Ecolab Inc.; EILEEN FISHER, INC.; Singapore Telecommunications Ltd.; Toyota Motor Sales; and United Airlines.

She joined The Kaleel Jamison Consulting Group, Inc. in 1985 and currently serves as Executive Vice President and Client Brand Lead. She is responsible for ensuring that the Kaleel Jamison brand is delivered consistently across clients.

In 2004, Judith was awarded the DTUI Cultural Competency Award and Voices of Inclusion Medallion ACPA.

She is the co-author with Frederick A. Miller of Be BIG- Step Up, Step Out, Be Bold (Berrett-Koehler, 2008) and The Inclusion Breakthrough- Unleashing the Real Power of Diversity (Berrett-Koehler, 2002). She is co-editor of The Promise of Diversity (Irwin/NTL, 1994) and the author of White Awareness- Handbook for Anti Racism Training (University of Oklahoma Press, 1978, 2003).

Reviews 2

Publisher's Weekly Review

Today's organizations can boost their success by building workplace cultures that draw on the strengths of a diverse workforce, say consultants Frederick A. Miller and Judith H. Katz. In their new book, The Inclusion Breakthrough: Unleashing the Real Power of Diversity, the authors say "diversity in a box" (smothering diversity) has prevented many organizations from achieving true success. "Capitalizing on diversity requires more than simply hiring a diverse workforce," they say. "Radical changes are needed also in both the structure and culture of most organizations." With diagrams, tables and specific tips, Miller and Katz put in plain words how to make these changes. (July) (c) Copyright PWxyz, LLC. All rights reserved

Choice Review

Miller and Katz provide a comprehensive and sustainable approach to achieving workforce diversity based on their 30 years of consulting experience with Fortune 500 multinationals, start-ups, manufacturing and service companies, and nonprofit foundations. They believe that unleashing the real potential of workforce diversity tremendously improves corporate performance. Unfortunately, most companies use a "diversity in a box" strategy unrelated to the corporate mission, undesired by management, and shaped to fit in the existing structure. Using corporate case studies, the authors explain how diversity should be mission driven and part of an inclusive culture that allows all employees to fully take part in the activities and life of an organization. Most chapters describe the "inclusion breakthrough cycle," which encourages the development of missions and policies to support inclusion of all individuals; creates an awareness of differences in the workforce to enhance innovation; focuses on the marketplace to maintain continuous improvement and to develop new competencies to adapt the organization to external pressures. A related case study-oriented book is Patricia Arredondo's Successful Diversity Management Initiatives (CH, Nov'96). Highly recommended for managers and practitioners of diversity programs. Graduate, faculty, and professional collections. G. E. Kaupins Boise State University

Table of Contents

Doug West
Forewordp. ix
Prefacep. xi
Acknowledgmentsp. xv
Part 1 The Need for an Inclusion Breakthroughp. 1
Chapter 1 Diversity in a Boxp. 3
Chapter 2 Positioning for Radical Changep. 25
Part 2 The Elements of an Inclusion Breakthroughp. 41
Chapter 3 New Competenciesp. 47
Chapter 4 Enabling Policies and Practicesp. 73
Chapter 5 Leveraging a Diverse Workforcep. 97
Chapter 6 Community and Social Responsibilityp. 115
Chapter 7 Enhanced Value to the Marketplacep. 125
Part 3 Creating an Inclusion Breakthroughp. 135
Chapter 8 Building the Platform for Changep. 139
Chapter 9 Creating Momentump. 157
Chapter 10 Making Diversity and Inclusion a Way of Lifep. 171
Chapter 11 Leveraging Learning and Challenging the New Status Quop. 185
Conclusion: Breaking Out of the Boxp. 193
Glossaryp. 197
Referencesp. 205
Indexp. 207