Cover image for Consumer health reference service handbook
Consumer health reference service handbook
Barclay, Donald A.
Personal Author:
Publication Information:
New York : Neal-Schuman Pubs., [2001]

Physical Description:
xxv, 197 pages : illustrations ; 28 cm + 1 computer optical disk (4 3/4 in.)
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Call Number
Material Type
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Item Holds
RA776 .B234 2001 Book and Software Set Non-Fiction Area-Oversize

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Librarians are constantly searching for clear answers to confusing consumer-health questions. Any librarian who answers consumer-health questions will find this comprehensive guide to be a treasure chest of professional information. Librarians, social workers, teachers, and anyone seeking the best avenues to take for researching all major health issues will find themselves using the Handbook and CD-ROM as a master map. Barclay and Halsted list and annotate hundreds of sources for consumer health information and illustrate the principles and practice of consumer-health librarianship. The CD-ROM includes templates for developing an effective consumer-health Web site and for designing in-house consumer-health information brochures. This handbook covers standard resources for answering health-related questions, discusses the art of the health-reference interview, and touches on such related matters as the legal implications of providing consumer-health information. Without giving short shrift to the many indispensable printed consumer-health information resources, it puts a heavy emphasis on the use-and evaluation-of electronic health-information resources. In order to help librarians and others develop complete consumer-health information services, the authors also cover such topics as how to create an effective and useful consumer-health Web site; how to promote consumer health information resources and services through outreach; and how to collaborate with health agencies and healthcare providers to improve access to consumer-health information. The Handbook and CD-ROM will serve as an indispensable aid and guide for answering crucial, complicated, and unavoidable healthcare questions. If your library selects this outstanding Medical Library Association resource, you will find that it is in constant use.

Reviews 3

Booklist Review

For the generalist, answering health and medical reference questions and helping patrons search the Internet for such information can be daunting tasks. This very practical aid has three main parts. "Consumer Health Essentials for Librarians" provides explanations of medical terminology, concise descriptions of typical consumer health concerns, and a brief discussion of complementary and alternative medicine. "Consumer Health Resources for Librarians" consists of an annotated list of recommended consumer health Web sites as well as an annotated bibliography of recommended print resources. This section also includes recommended resources for and about children. "Consumer Health Services for Librarians" discusses creating consumer health-care services for library users, helping patrons evaluate resources, creating effective print publications, and building successful consumer health Web sites. A CD-ROM featuring a Web-ready HTML version of links to the recommended consumer health Web sites and a model consumer health Web site is included. Public libraries and other institutions serving the general public will find this clearly written, thoughtfully organized volume a valuable resource indeed. --Carolyn Mulac

Library Journal Review

With these two new books and the current edition of Alan Rees's Consumer Health Information Source Book (Greenwood, 2000. 6th ed.), librarians will be well prepared to meet the health information needs of the general public both titles do an excellent job of illustrating the need for quality consumer health information services. The flavor differs, with the first work more grounded in public library experience and the latter based on academic library consumer health outreach programs. While public librarians are the primary audience for Baker and Manbeck's guide, all professionals providing consumer health information services will also benefit from studying their work. Baker is an experienced nurse with an MLS and a Ph.D. in Library and Information Science who has worked as a health science reference librarian; she now teaches health science librarianship at Wayne State University, Detroit. Manbeck has an MBA and MLS and works as project consultant to the New York Public Library's consumer health information program. Drawing on the library and nursing literature, their book focuses on meeting the health information needs of consumers in conjunction with a wide range of community partners. Beginning with the vital aspect of community analysis, the authors examine both consumers and the healthcare environment. Well-referenced chapters that address a historical perspective, collection development issues, Internet resources, promotion, outreach, staff development, and evaluation follow this needs assessment. Almost all the advice is sound, based on professional standards and knowledge. Only the weeding advice seems unrealistic two years is too short for works that are updated on a three- to five-year cycle. This work includes a limited number of recommended resources, including web sites. The Medical Library Association's (MLA) handbook has a broader purpose: to guide librarians providing health and medical reference service to the general public in any setting. The authors are librarians at the Houston Academy of Medicine-Texas Medical Center Library, where Halsted has managed several consumer health information projects. Barclay has worked in various academic libraries and published other books and articles on library topics (Managing Public Access Computers, Professional Media, LJ 6/15/00). In contrast to the Scarecrow title, the MLA book covers three distinct topics: consumer health essentials, consumer health resources, and consumer health services. The first part briefly reviews medical terminology, common health concerns, and complementary/alternative medicine. Given the brevity of this section, it was not surprising to find some minor errors, such as uneven coverage of the health professions and common medical conditions. For example, not all nurses have a four-year degree, and many allied health professions are not described, while osteopathic physicians are described in two separate chapters, one on alternative therapies. The second part goes beyond the scope of Baker and Manbeck's book by including annotated lists of both web and print resources, along with a section of information for and about children. Without shortchanging print resources, this book serves as an excellent introduction to consumer health on the web. Selections are limited to English language, with the exception of the NOAH web site, which offers health information in English and Spanish. This book is definitely a better value than Healthcare Online for Dummies (LJ 3/1/02) and other popular titles on this topic. The CD-ROM includes links to the fewer than 100 selected web sites (of 400 reviewed), along with a sample brochure and a prototype web site. The site descriptions include title, URL, and a chart indicating type of site (commercial, nonprofit, government), privacy policy, advertisements, and sales. Each description includes authority, content, and special features. However, for quick reference on specific topics, one would do better to search MEDLINEplus at medlineplus. go or one of the other general sites recommended in this book. The book's final and most valuable section provides a practical approach to four key areas: creating consumer healthcare services, evaluating consumer health resources, creating effective print consumer health publications, and building successful consumer health web sites for your users. Ethical concerns are addressed along with the practical aspects, as well as collaboration between medical and public libraries. These chapters, read in conjunction with Baker and Manbeck's guide, go a long ways to supporting effective consumer health information programs. In conclusion, both titles are recommended for their unique strengths. If your library can afford just one, purchase Baker and Manbeck's book, which will have enduring value. Margaret Allen, Library Consultant, Stratford, WI (c) Copyright 2010. Library Journals LLC, a wholly owned subsidiary of Media Source, Inc. No redistribution permitted.

Choice Review

For this important and extremely useful resource, Barclay and Halsted gathered together sections on the decoding of medical terminology (including pharmaceuticals), understanding 16 major health topics from AIDS to tuberculosis, exploring complementary and alternative therapies, and recommendations of at least 95 consumer health Web sites for adults (and some for children) along with an annotated bibliography of more than a hundred print resources organized by disease or population segment. They also cover health information services; evaluating resources whether print, online, or licensed professionals; creating effective publications; marketing and public relations; and building successful Web sites. They briefly introduce some legal issues: malpractice and liability, disclaimers and privacy policies, advertising and direct sales. The accompanying CD-ROM provides a template for developing a Web site and designing brochures; recommended Web sites are hyperlinked. Although many Internet addresses will change and links and specific titles will soon be outdated, information about vocabulary, topics, selection criteria and assessment of both written and human resources, and practical suggestions about design and promotion of health information services will continue to be timely and helpful for academic and public librarians, information brokers, publication editors for associations and agencies, and consumers themselves. Very highly recommended. General readers; lower-division undergraduates through graduate students; professionals; two-year technical program students. E. R. Paterson SUNY College at Cortland

Table of Contents

List of Figuresp. xi
Prefacep. xiii
Introductionp. xxi
Acknowledgmentsp. xv
Part 1 Consumer Health Essentials for Librariansp. 1
1 Decoding Medical Terminologyp. 3
Health Professionalsp. 3
Basic Terminologyp. 5
Pharmaceuticalsp. 8
2 Understanding Consumer Health Concernsp. 11
Acquired Immune Deficiency Syndrome (AIDS)p. 11
Alzheimer's Diseasep. 12
Asthmap. 13
Breast Cancerp. 14
Diabetesp. 15
Heart Diseasep. 16
Hepatitisp. 18
High Blood Pressurep. 19
Influenzap. 20
Liver Diseasep. 21
Pneumoniap. 22
Prostate Cancerp. 23
Sexually Transmitted Diseasesp. 24
Strokep. 25
Suicidep. 27
Tuberculosisp. 28
3 Exploring Complementary and Alternative Medicinep. 29
Recent Growth of Complementary and Alternative Medicinep. 29
Major Types of Complementary and Alternative Medicinep. 31
Part 2 Consumer Health Resources for Librariansp. 37
4 Recommended Consumer Health Web Sitesp. 39
Criteria for Selecting Notable Web Sitesp. 39
About the Annotationsp. 40
AARPp. 42
Achoop. 43
ADA.orgp. 43
Alcoholics Anonymousp. 44
All Allergyp. 44
allHealth.comp. 45
Alzheimer's Associationp. 45
American Academy of Child and Adolescent Psychiatryp. 46
American Academy of Dermatologyp. 46
American Academy of Pediatricsp. 47
American Association of Poison Control Centersp. 47
American Cancer Societyp. 48
American Council of the Blindp. 48
American Council on Science and Healthp. 49
American Diabetes Associationp. 49
American Dietetic Associationp. 50
American Gastroenterological Associationp. 50
American Heart Associationp. 51
American Lung Associationp. 51
American Medical Associationp. 52
American Podiatric Medical Associationp. 52
American Psychological Associationp. 53
AmericasDoctorp. 53
Arthritis Foundationp. 54
ASHA: American Social Health Associationp. 54
Autism Society of Americap. 55
Best Doctorsp. 55
Best Hospitals Finderp. 56
The Breast Clinicp. 56
California Poison Control Systemp. 57
Canadian Health Networkp. 57
CareThere.comp. 58
Center for Science in the Public Interestp. 58
Centers for Disease Control and Preventionp. 59
ClinicalTrials.govp. 59
Discoveryhealth.comp. 60
DoctorDirectory.comp. 60
drkoop.comp. 61
eMDp. 61
Epilepsy Foundationp. 62
extendedcare.comp. 62
Family Doctorp. 63
familydoctor.orgp. 63
FirstGovp. 64
Food and Drug Administrationp. 64
Galaxyp. 65
Go Ask Alice!p. 65
Health Care Financing Administrationp. 66
Health on the Net Foundation (HON)p. 66
HealthAnswersp. 67
healthAtoZ.comp. 67
HealthCentralp. 68
healthfinderp. 69
HealthGradesp. 69
HealthHelper.comp. 70
HealthWebp. 70
HealthWorld Onlinep. 71
HIV InSitep. 71
InteliHealthp. 72
KidsHealthp. 72
MayoClinic.comp. 73
Medemp. 74
Medlineplusp. 74
Medscapep. 75
Merck Manual of Medical Information--Home Editionp. 75
National Women's Health Information Centerp. 76
NetWellnessp. 76
NOAH: New York Online Access to Healthp. 77
NORDp. 77
OncoLinkp. 78
pain.comp. 78
Partnership for Caringp. 79
PDR.netp. 80
PersonalMD.comp. 80
RealAgep. 81
RxListp. 82
SafetyAlerts.comp. 82
Shape Up America!p. 83
thehealthchannel.comp. 83
thriveonlinep. 84
Virtual Hospitalp. 84
WebMDp. 85
Yahoo! Healthp. 85
5 Recommended Consumer Health Print Resourcesp. 87
Acquired Immune Deficiency Syndrome (AIDS)p. 88
Alzheimer's Diseasep. 89
Cancerp. 90
Childrenp. 93
Complementary and Alternative Medicinep. 95
Deathp. 96
Diabetesp. 97
Drugs and Herbalsp. 98
Fertility and Sexualityp. 100
Heart Disease, High Blood Pressure, and Strokep. 101
Immune Systemp. 101
Liver Disease and Related Issuesp. 101
Men's Healthp. 102
Nutrition and Exercisep. 102
Referencep. 103
Respiratory Systemp. 106
Women's Healthp. 107
Miscellaneousp. 109
6 Recommended Consumer Health Resources About and For Childrenp. 113
Consumer Health Information About Childrenp. 113
Consumer Health Information for Childrenp. 117
Part 3 Consumer Health Services for Librariesp. 123
7 Creating Consumer Healthcare Services for Your Usersp. 125
Where Do Consumers Find Health Information?p. 125
Collaboration Between Public and Medical Librariesp. 127
Basic Health Referencep. 129
Malpractice and Liabilityp. 130
Marketingp. 132
8 Evaluating Consumer Health Resources for Your Usersp. 135
Evaluating Health Informationp. 135
Evaluating Healthcare Professionals and Institutionsp. 146
9 Creating Effective Print Consumer Health Publications for Your Usersp. 155
Writing a Consumer Health Publicationp. 155
Laying Out a Consumer Health Publicationp. 163
Distributing a Consumer Health Publicationp. 169
10 Building Successful Consumer Health Web Sites for Your Usersp. 173
Know Your Purposep. 173
Understand Your Usersp. 174
Provide Quality Contentp. 176
Follow Basic Web Site Design Rulesp. 180
Draw Attention to Your Web Sitep. 189
Indexp. 191
About the Authorsp. 197