Cover image for The emotionally intelligent workplace : how to select for, measure, and improve emotional intelligence in individuals, groups, and organizations
The emotionally intelligent workplace : how to select for, measure, and improve emotional intelligence in individuals, groups, and organizations
Cherniss, Cary.
First edition.
Publication Information:
San Francisco : Jossey-Bass, [2001]

Physical Description:
xxxii, 352 pages : illustrations ; 25 cm.
Emotional intelligence and organizational effectiveness / Cary Cherniss -- Emotional intelligence : issues in paradigm building / Daniel Goleman -- An EI-based theory of performance / Daniel Goleman -- The economic value of emotional intelligence competencies and EIC-based HR programs / Lyle M. Spencer -- Measurement of individual emotional competence / Marilyn K. Gowing -- Group emotional intelligence and its influence on group effectiveness / Vanessa Urch Druskat, Steven B. Wolff -- Using human resource functions to enhance emotional intelligence / Ruth L. Jacobs -- The challenge of hiring senior executives / Claudio Fernández-Aráoz -- Training for emotional intelligence : a model / Cary Cherniss, Daniel Goleman -- How and why individuals are able to develop emotional intelligence / Richard E. Boyatzis -- Developing emotional competence through relationships at work / Kathy E. Kram, Cary Cherniss -- Implementing emotional intelligence programs in organizations / Cary Cherniss, Robert D. Caplan.
Electronic Access:
Table of Contents
Format :


Call Number
Material Type
Home Location
Item Holds
BF576 .E467 2001 Adult Non-Fiction Non-Fiction Area

On Order



How does emotional intelligence as a competency go beyond the individual to become something a group or entire organization can build and utilize collectively? Written primarily by members of the Consortium for Research on Emotional Intelligence in Organizations, founded by recognized EI experts Daniel Goleman and Cary Cherniss, this groundbreaking compendium examines the conceptual and strategic issues involved in defining, measuring and promoting emotional intelligence in organizations. The book's contributing authors share fifteen models that have been field-tested and empirically validated in existing organizations. They also detail twenty-two guidelines for promoting emotional intelligence and outline a variety of measurement strategies for assessing emotional and social competence in organizations.

Author Notes

CARY CHERNISS is professor of applied psychology at Rutgers University. Cherniss is a specialist in emotional intelligence, work stress and burnout, management training and development, planned organizational change, and career development.

DANIEL GOLEMAN is the author of the New York Times best-seller Emotional Intelligence and Working with Emotional Intelligence .
Goleman and Cherniss cochair the Consortium for Research on Emotional Intelligence in Organizations at Rutgers.

Table of Contents

Warren BennisCary ChernissDaniel GolemanDaniel GolemanLyle M. SpencerMarilyn K. GowingVanessa Urch Druskat and Steven B. WolffRuth L. JacobsClaudio Fernandez-AraozCary Cherniss and Daniel GolemanRichard E. BoyatzisKathy E. Kram and Cary ChernissCary Cherniss and Robert D. Caplan
Tables, Figures, and Exhibitsp. xi
Forewordp. xv
Prefacep. xix
The Contributorsp. xxvii
Part 1 Defining and Assessing Emotional Intelligencep. 1
1 Emotional Intelligence and Organizational Effectivenessp. 3
2 Emotional Intelligence: Issues in Paradigm Buildingp. 13
3 An El-Based Theory of Performancep. 27
4 The Economic Value of Emotional Intelligence Competencies and EIC-Based HR Programsp. 45
5 Measurement of Individual Emotional Competencep. 83
6 Group Emotional Intelligence and Its Influence on Group Effectivenessp. 132
Part 2 Human Resource Applications and Emotional Intelligencep. 157
7 Using Human Resource Functions to Enhance Emotional Intelligencep. 159
8 The Challenge of Hiring Senior Executivesp. 182
Part 3 Effective Social and Emotional Learning in Organizationsp. 207
9 Training for Emotional Intelligence: A Modelp. 209
10 How and Why Individuals Are Able to Develop Emotional Intelligencep. 234
11 Developing Emotional Competence Through Relationships at Workp. 254
12 Implementing Emotional Intelligence Programs in Organizationsp. 286
Referencesp. 305
Name Indexp. 327
Subject Indexp. 333