Cover image for Making Six Sigma last : managing the balance between cultural and technical change
Making Six Sigma last : managing the balance between cultural and technical change
Eckes, George, 1954-
Personal Author:
Publication Information:
New York : John Wiley, [2001]

Physical Description:
xvii, 236 pages : illustrations ; 24 cm
General Note:
Includes index.
Electronic Access:
Table of Contents
Format :


Call Number
Material Type
Home Location
Item Holds
HD58.8 .E275 2001 Adult Non-Fiction Non-Fiction Area

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"Making Six Sigma Last is the most practical and helpful resource that I have seen on this subject. George′s charisma and charm spill over into this interesting and entertaining book. Using one of George′s many analogies, ′this is an upper-deck shot,′ and combined with his first book should become the benchmark for Six Sigma learning."-Dan Porter, Chairman and CEO, Wells Fargo Financial
"An energetic, step-by-step exploration filled with interesting and entertaining examples of real-world business experiences. Making Six Sigma Last is a powerful action plan for managers!"-Guenter Bulk, Managing Director, GE Capital IT Solutions

Author Notes

GEORGE ECKES is the founder and principal consultant for Eckes & Associates, Inc., a consulting group specializing in results-driven continuous improvement, Six Sigma training and implementation, organization development, and managing change. His clients include GE Capital, Pfizer, Westin, Honeywell, and Volvo. In 1996, EAI was chosen as a primary consulting organization for General Electric in their Six Sigma Quality initiative. Eckes has published numerous papers on the topic of performance improvement and is the author of The Six Sigma Revolution, published by Wiley. He can be reached at

Table of Contents

Chapter 1 Six Sigma Acceptance: The Ignored Element in Implementationp. 1
Chapter 2 Creating the Need for a Six Sigma Culturep. 17
Chapter 3 Overcoming Six Sigma Resistancep. 35
Chapter 4 Molding the Six Sigma Vision, Results, and Behaviorsp. 63
Chapter 5 Creating the Six Sigma Culturep. 87
Chapter 6 Measuring the Six Sigma Culturep. 147
Chapter 7 Profiles in Six Sigma Leadershipp. 185
Chapter 8 Pitfalls to Avoid in Creating the Six Sigma Culturep. 209
Last Thoughtsp. 229
Indexp. 231