Cover image for How to start a home-based housecleaning business
How to start a home-based housecleaning business
Morse, Melinda.
Personal Author:
First edition.
Publication Information:
Guilford, Conn. : Globe Pequot Press, 2002.
Physical Description:
x, 165 pages ; 24 cm.
General Note:
Includes index.
Added Author:
Format :


Call Number
Material Type
Home Location
Item Holds
HD9999.B883 U655 2002 Adult Non-Fiction Popular Materials-Small Business

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Shows readers how to set up a detailed business plan, cultivate their clientele, and employ savvy marketing techniques to run a thriving housecleaning business.

Author Notes

Melinda Morse started her successful home cleaning business in 1994 to help pay for graduate school. She has since earned a Ph.D., expanded her business, and launched a writing career
Laura Jorstad is a freelance writer and editor whose assignments have ranged from fly fishing and golf to macroeconomics and science fiction



"I would strongly recommend that you refrain from a Cash Only policy. Requesting payments in cash is highly unprofessional and a bit shady these days. Years ago, housecleaners were not able to maintain bank accounts due to low wages, or they could not afford to have taxes removed from their wages. Today's independent housecleaners can more than afford to maintain a banking account, and as a sole proprietorship, you are responsible for your own taxes. Dealing with cash is tricky; it's too easy to put the cash into your pocket, spend it, and not record it. You need to create a paper trail for each transaction. Insist on personal checks or credit cards. If someone must pay with cash, never allow them to leave cash sitting unattended, such as on a kitchen counter. It's too easy for strangers to come along and help themselves to your money, and you have absolutely no claim or proof that you did or didn't receive the cash....." Excerpted from How to Start a Home-Based Housecleaning Business by Melinda Morse, Laura Jorstad All rights reserved by the original copyright owners. Excerpts are provided for display purposes only and may not be reproduced, reprinted or distributed without the written permission of the publisher.

Table of Contents

Acknowledgmentsp. vii
Introduction: Why a Home-Based Business?p. ix
Chapter 1 Considering a Home-Based Housecleaning Businessp. 1
Starting a Business: The Realityp. 1
Is a Home-Based Housecleaning Business Right for You?p. 6
Chapter 2 Getting Started I: The Legalitiesp. 11
What Kind of Business Am I?p. 11
Choosing and Registering a Name for Your Companyp. 14
Applying for a Business Licensep. 19
Setting Up a Business Bank Accountp. 22
Receiving Payments by Credit Cardp. 24
Chapter 3 Getting Started II: Getting Your Business off the Groundp. 25
Setting Feesp. 25
Learning from the Competitionp. 27
Getting the First Client or Twop. 28
How to Get a Business Logop. 30
Chapter 4 How to Plan and Develop a Service Manualp. 35
Presentationp. 36
Cover Pagep. 36
Mission Statementp. 36
The Consultationp. 38
Clientelep. 38
Servicesp. 38
Confidentiality and Securityp. 39
Client Mailing Listp. 39
Safetyp. 40
Ratesp. 40
Schedulingp. 41
Cancellationsp. 41
Billing and Paymentsp. 42
Contract Renewalp. 42
Community and Charitable Causesp. 43
General Informationp. 43
Room Plansp. 43
Sample Service Manualp. 44
Chapter 5 How to Screen Clientsp. 65
By Telephonep. 65
In Personp. 66
Chapter 6 Cleaning 101p. 69
The Well-Stocked Cleanerp. 69
A Cleaning Play-by-Playp. 72
Schedulingp. 75
Taking Care of Yourselfp. 77
Chapter 7 Understanding and Serving Customersp. 81
Five Essential Elements of Customer Servicep. 83
Chapter 8 Setting Up the Home Officep. 85
Basic Equipmentp. 85
Privacyp. 90
Chapter 9 Record Keepingp. 93
Cash or Accrual?p. 94
The Business Checkbookp. 94
Mileage Recordsp. 95
Income Recordsp. 95
Expense Recordsp. 95
Monthly Net Income Statementp. 98
Client Recordsp. 99
Invoicingp. 99
Chapter 10 Taxesp. 103
Deductions for the Home-Based Businessp. 103
Deductions for the Housecleaning Businessp. 106
Chapter 11 Insurance and Bondingp. 111
Liability Insurancep. 111
Bondingp. 117
Chapter 12 Advertisingp. 119
The Webp. 120
Yellow Pagesp. 121
Newspapersp. 122
Flyersp. 123
Business Cardsp. 124
Magnetic Car Signsp. 125
Networkingp. 126
Word of Mouthp. 127
Fund-raising and Community Outreachp. 127
Chapter 13 When Bad Things Happen to Good Housecleanersp. 129
Chapter 14 The Futurep. 133
Becoming an Employerp. 133
Becoming a Specialistp. 134
Appendix I Checklist of Start-Up Requirementsp. 137
Appendix II Resourcesp. 138
Where to Get Your Business Questions Answeredp. 138
Where to Get Your Housecleaning Questions Answeredp. 140
Appendix III Blank Room Plansp. 142
Indexp. 163
About the Authorp. 166