Cover image for Helping the difficult library patron : new approaches to examining and resolving a long-standing and ongoing problem
Title:
Helping the difficult library patron : new approaches to examining and resolving a long-standing and ongoing problem
Author:
Sarkodie-Mensah, Kwasi.
Publication Information:
New York : Haworth Information Press, [2002]

©2002
Physical Description:
303 pages ; 23 cm
General Note:
Co-published simultaneously as The reference librarian, nos. 75/76, 2002.
Language:
English
Added Uniform Title:
Reference librarian.
ISBN:
9780789017307

9780789017314
Format :
Book

Available:*

Library
Call Number
Material Type
Home Location
Status
Central Library Z711 .H437 2002 Adult Non-Fiction Non-Fiction Area
Searching...

On Order

Summary

Summary

A problem patron is not one with difficult requests or obscure interests, but one who displays behavior that is deemed destructive, criminal, bothersome, offensive, or otherwise inappropriate. Librarians look at the nature of the problem in academic and public libraries, the impact of such technologies as the Internet and cell phones, and solutions


Reviews 1

Library Journal Review

This volume, published simultaneously as The Reference Librarian, Nos. 75/76, features articles by library professionals that focus on dealing with difficult patrons in public and academic libraries. Unfortunately, the papers range in quality, with many being poor to mediocre. Many of the articles cite a problem but fail to address the solution adequately to the reader, stating only that staff received training and learned to resolve said problem. In addition, there are too many topics presented in one volume. Library staff need good guidance in dealing with problem behaviors in libraries, and books that provide solid advice include Anne Turner's It Comes with the Territory (Professional Media, LJ 7/93), Rhea Joyce Rubin's Defusing the Angry Patron (Professional Media, LJ 2/15/00, and Mark Willis's Dealing with Difficult People in the Library (LJ 10/1/99). Not recommended.-Marie Bruni, Huntington Memorial Lib., Oneonta, NY(c) Copyright 2010. Library Journals LLC, a wholly owned subsidiary of Media Source, Inc. No redistribution permitted. All rights reserved.


Google Preview