Cover image for The everything managing people book Quick and easy ways to build, motivate, and nurture a first-rate team
The everything managing people book Quick and easy ways to build, motivate, and nurture a first-rate team
McClain, Gary, Ph. D.
Personal Author:
Publication Information:
Avon, MA : Adams Media, 2001.
Physical Description:
x, 307 pages ; 24 cm
General Note:
Includes index.
Format :


Call Number
Material Type
Home Location
Item Holds
HF5549.12 .M336 2002 Adult Non-Fiction Non-Fiction Area

On Order



Filled with practical advice, "The Everything Managing People" book guides readers through all aspects of managing--from hiring and firing to motivating and promoting. This hands-on, informative book even shows how to overcome employee morale issues, mentor younger staff members, communicate effectively, and lead during turbulent economic times.

Author Notes

Gary McClain, Ph.D., is the director of research at Sachs Communications Group, Inc., a media consulting and research firm. Dr. McClain has held positions in companies such as Lockheed Martin and OglivyOne. Dr. McClain lives in New York City
Deborah S. Romaine is coauthor of over a dozen books. She lives in Tacoma, Washington

Table of Contents

Introductionp. ix
Chapter 1 Ideals and Realitiesp. 1
The Changing Landscape of Today's Business Worldp. 2
Paradigms Lost, Paradigms Gainedp. 7
Balance Sheets and Bottom Linesp. 8
Of Upstarts and Mega-glomeratesp. 9
What Companies Care Aboutp. 10
What the Dynamic Business Environment Means for Today's Managersp. 11
Chapter 2 Life As a Managerp. 13
Coach, Mentor, Teacher, Parent, Mediator, Cheerleader: Who Are You?p. 14
Stay Connectedp. 24
Living with Your Limitationsp. 25
Stepping Up to the Challengep. 26
Replacing a "Bad" Managerp. 27
Replacing a "Good" Managerp. 32
Rebuilding a Work Group: Picking Up the Piecesp. 33
It's Lonely in the Middlep. 35
Riding the Waves of Changep. 36
Chapter 3 It's Not about You, It's about Themp. 37
What Employees Want from Managersp. 38
Consistency, Consistency, Consistencyp. 39
What Organizations Want from Managersp. 40
Are You Bridging the Gap or Stuck in the Middle?p. 42
From Whiz Kids to Novice Seniors: The Age Gapp. 44
The Employee Wants to Know: What's in It for Me?p. 45
The Manager Wants to Know: What's Left for Me?p. 48
Money Mattersp. 55
Recognition and Rewardp. 56
Loyalty and Job Securityp. 57
Work Should Be Fun!p. 58
Helping Employees Build Their Careersp. 59
The Influence of Technologyp. 60
New Skills to Stay Ahead of the Curvep. 61
What Works for Them Works for Youp. 64
Chapter 4 This Is Not Your Daddy's Workplacep. 65
Casual, Flexible, Friendly: The New Workplacep. 66
Job Sharingp. 70
Teleworkp. 74
A Safe Workplacep. 77
Changing Gender Rolesp. 83
Family Mattersp. 86
Chapter 5 Work Stylesp. 89
Channeling Creative Energyp. 90
Structure! I Need Structure!p. 94
Careening for a Crashp. 98
I'll Save You!p. 101
That's Not in My Job Descriptionp. 106
Go Home, Please!p. 108
Identifying Your Work Stylep. 110
Chapter 6 Work Group Dynamicsp. 113
Effective Teamworkp. 114
System vs. People Problemsp. 118
Resolving Differencesp. 121
Identifying Performance Issuesp. 123
Job Performance Counseling: This Is Not Therapyp. 124
When Problems Escalate to Disciplinary Actionp. 131
Handling the Fallout That Affects Other Employeesp. 132
Chapter 7 Communication and Feedbackp. 135
Body Speak: Mixed Messagesp. 136
Listening Between the Linesp. 139
Daily Interactions with Your Employeesp. 141
Open Doors and Two-Way Streetsp. 145
Productive Meetingsp. 147
Shaping Interactions Among Employeesp. 153
The Feedback Loopp. 155
Resolving Conflictp. 158
Would You Put That in Writing?p. 164
Chapter 8 Evaluating Performancep. 167
The Relationship Between Performance and Evaluationp. 168
Get Off to the Right Start: Hiring Rightp. 171
Setting Measurable (and Reasonable) Standardsp. 177
Encouraging Employee Participation and Buy-Inp. 181
Implementation and Adjustmentp. 183
Using Performance Measures to Support Individual Growthp. 184
Evaluation Structuresp. 185
Timely Follow-Upp. 188
Follow the Structurep. 189
Firing an Employeep. 190
Chapter 9 Toeing the Line on Company Policiesp. 193
Fairness: Concepts and Perceptionsp. 194
Fairness: Laws, Regulations, and Policiesp. 204
The Risks of Playing Favoritesp. 206
Workplace Privacyp. 212
The Importance of Consistencyp. 213
Chapter 10 Socializing at Workp. 215
Hello, Is Anyone There?p. 216
Personalities and Politicsp. 217
Office Partiesp. 220
Afterhours Eventsp. 225
Workplace Friendshipsp. 226
When Coworker Relationships Turn Romanticp. 229
Sexual Harassmentp. 236
Chapter 11 Check Your Baggage at the Doorp. 239
What Punches Your Buttons?p. 240
That's Not Really Why You're Angryp. 242
When Personalities Collidep. 249
Managing Stressp. 254
Creating a More Comfortable Workplacep. 258
Chapter 12 Guiding Your Own Careerp. 261
Keeping Your Skills Sharpp. 262
Technology Rulesp. 266
Reading Between the Linesp. 270
Change Is the Only Certaintyp. 272
Keep Looking Forwardp. 281
Appendix A Glossaryp. 283
Appendix B Resourcesp. 287
Appendix C Organizationsp. 293
Appendix D Formsp. 297
Indexp. 299