Cover image for Organizing for high performance: employee involvement, TQM, reengineering, and knowledge management in the Fortune 1000 : the CEO report
Title:
Organizing for high performance: employee involvement, TQM, reengineering, and knowledge management in the Fortune 1000 : the CEO report
Author:
Lawler, Edward E., III.
Personal Author:
Edition:
First edition.
Publication Information:
San Francisco : Jossey-Bass, [2001]

©2001
Physical Description:
xx, 249 pages ; 29 cm + 1 computer laser optical disc (4 3/4 in.)
Language:
English
Electronic Access:
Table of Contents http://www.loc.gov/catdir/toc/onix07/2001000576.html
ISBN:
9780787956899
Format :
Book

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Summary

Summary

First published in 1998, Strategies for High Performance Organizations gave executives their first comprehensive look at how well the most popular improvement programs of the day were actually working throughout the Fortune 1000. Now, three years later, this latest edition updates those findings for today′s business world and reviews some new developments as well. Like its predecessor, this edition distills a library′s worth of research into an easy-to-interpret, jargon-free presentation. It examines the various employee involvement, TQM, and reengineering efforts embraced by leading corporations over the years, explains how they were managed, and tells which worked, which did not, and why. Trends and patterns in the newly emerging fields of knowledge management and e-commerce are also presented for the first time. Readers can expect a goldmine of information that they can use to benchmark their own programs, to determine if a program is right for their organization, and to set new strategies for the future. Includes a CD-ROM containing all the informative charts and graphs found in the book.


Author Notes

EDWARD E. LAWLER is director of the Center for Effective Organizations at the University of Southern California (USC) and distinguished professor of management and organization in the USC Marshall School of Business. He is the author or coauthor of more than three hundred articles and thirty-two books including Rewarding Excellence, The Leadership Change Handbook, and Strategies for High Performance Organizations-The CEO Report, from Jossey-Bass. SUSAN ALBERS MOHRMAN is senior research scientist at the Center for Effective Organizations in the Marshall School of Business at the University of Southern California. She is the author or coauthor of Tomorrow′s Organization, Strategies for High Performance Organizations-The CEO Report, and Designing Team-Based Organizations, from Jossey-Bass. GEORGE BENSON is a research associate at the Center for Effective Organizations at the University of Southern California. Before joining the CEO he worked at the American Society for Training and Development. He has published in Training and Development and Technical Skills Training.


Table of Contents

List of Tablesp. ix
Prefacep. xv
The Authorsp. xix
Introduction
Section 1 Improving Organizational Performancep. 3
Section 2 The Studyp. 21
Part 1 Employee Involvement: Information, Knowledge, Rewards, and Power
Section 3 Sharing Informationp. 29
Section 4 Knowledge and Skill Developmentp. 34
Section 5 Rewardsp. 40
Section 6 Powerp. 48
Part 2 Total Quality Management, Reengineering, and Knowledge Management
Section 7 Total Quality Managementp. 57
Section 8 Process Reengineeringp. 63
Section 9 Knowledge Managementp. 67
Section 10 Relationships Among Employee Involvement, Total Quality Management, Reengineering, and Knowledge Managementp. 70
Part 3 Organizational Change: Practices and Strategy
Section 11 The Employment Contractp. 85
Section 12 Improvement Strategiesp. 90
Section 13 Change Strategiesp. 95
Part 4 Effectiveness
Section 14 Employee Involvement Effectivenessp. 101
Section 15 Total Quality Management Effectivenessp. 114
Section 16 Process Reengineering Resultsp. 126
Section 17 Knowledge Management Effectivenessp. 139
Section 18 Financial Effectsp. 149
Part 5 Predictors of Practice Adoption
Section 19 Organizational Size, Downsizing, and Delayeringp. 165
Section 20 Impact of Competitive Environment and Business Strategyp. 176
Section 21 Performance Improvement and Change Strategiesp. 192
Section 22 Toward High Performance Organizationsp. 204
Resource A The Questionnairep. 216
Resource B Glossaryp. 233
Resource C Construction and Calculation of Index Scoresp. 236
Referencesp. 239
Indexp. 243

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