From magicians to teachers : the development of electronic reference in libraries, 1930-2000 / Joseph E. Straw -- The impact of the Internet : increasing the reference librarian's role as teacher / Charity B. Hope, Sandra Kajiwara, Mengxiong Liu -- Reference, mental models and teaching technology / D. Scott Brandt -- The evolution of Internet training in a corporate library / Jack Styczynski -- E-mail reference : who, when, where, and what is asked / Naomi Lederer -- Internet engineering reference : an academic strategy / Susan B. Ardis -- Meeting reference responsibilities through library Web sites / Michael Adams -- Evaluating electronic reference services : issues, approaches and criteria / Eric Novotny -- Historical fabrications on the Internet : recognition, evaluation, and use in bibliographic instruction / John A. Drobnicki, Richard Asaro -- Government information on the Web / Robert Machalow -- Finding and evaluating health sources on the Internet : an overview / David Garnes, Carolyn Mills -- The impact of "scholar's workstations" in an undergraduate academic library : would a holistic approach work? / Tina C. Fu, Kim Bartosz, Guy LaHaie -- Libraries to labs : managing public access computer labs in an academic library environment / Sheryl Moore.