The AskA starter kit : how to build and maintain digital reference services
Title:
The AskA starter kit : how to build and maintain digital reference services
Author:
Lankes, R. David, 1970-
Personal Author:
Publication Information:
Syracuse, N.Y. : ERIC Clearinghouse on Information & Technology, Syracuse University, [1998]
Physical Description:
xii, 232 pages, 3 unnumbered leaves ; 28 cm
Summary:
A set of six self-instructional modules intended to prepare organizations and individuals to create an Internet-based human-mediated information service. Helpful hints for new services include real-life experiences from existing digital reference services like AskERIC, NASA's Ask the Space Scientist, KidsConnect etc.
General Note:
"November 1998."
Language:
English
Contents:
Module 1. Informing: Gathering information on the current digital reference arena -- module 2. Planning: Creating a plan for building and maintaining an AskA service -- module 3. Training: Training AskA service staff -- module 4. Prototyping: Creating and testing AskA services in a controlled environment -- module 5. Contributing: Operating and maintaining the AskA service -- module 6. Evaluating: Measuring effectiveness and efficiency of AskA services -- Conclusion -- About the virtual reference desk -- Glossary -- AskA service directory -- appendix: AskA service blueprints.
Added Author:
Added Corporate Author:
ISBN:
9780937597477
Format :
Book
