Cover image for The AskA starter kit : how to build and maintain digital reference services
The AskA starter kit : how to build and maintain digital reference services
Lankes, R. David, 1970-
Personal Author:
Publication Information:
Syracuse, N.Y. : ERIC Clearinghouse on Information & Technology, Syracuse University, [1998]
Physical Description:
xii, 232 pages, 3 unnumbered leaves ; 28 cm
A set of six self-instructional modules intended to prepare organizations and individuals to create an Internet-based human-mediated information service. Helpful hints for new services include real-life experiences from existing digital reference services like AskERIC, NASA's Ask the Space Scientist, KidsConnect etc.
General Note:
"November 1998."
Module 1. Informing: Gathering information on the current digital reference arena -- module 2. Planning: Creating a plan for building and maintaining an AskA service -- module 3. Training: Training AskA service staff -- module 4. Prototyping: Creating and testing AskA services in a controlled environment -- module 5. Contributing: Operating and maintaining the AskA service -- module 6. Evaluating: Measuring effectiveness and efficiency of AskA services -- Conclusion -- About the virtual reference desk -- Glossary -- AskA service directory -- appendix: AskA service blueprints.
Added Author:
Format :


Call Number
Material Type
Home Location
Item Holds
Z711 .L36 1998 Adult Non-Fiction Central Closed Stacks-Oversize

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Does your school library have a virtual reference desk? If not, The AskA Starter Kit will help the school district or individual school create an Internet-based question and answer information service for the K-12 community. This kit will guide your school or school system through the preliminary research of the digital reference field to the building of the system, its implementation, and finally, ongoing evaluation techniques that insure continued relevancy. Each module of the starter kit describes one of the six steps of the overall process and includes statements of goals and objectives for the reader to accomplish. Information is presented through explanation and practical examples. Opportunities for interaction are highlighted at every step. Other features include a glossary, case studies, and interactive worksheets. Published by ERIC, a program administered by the National Library of Education