pt. 1. The mentoring concept, benefits, and pitfalls. What mentoring is-- and what it is not -- Mentoring at work in organizations -- The upside and the downside for the organization -- Payoffs and penalties for the protégé -- The mentor's motivation and concerns -- pt. 2. Facilitated mentoring: how to make it work. Mentoring models and applications -- Assessing needs and determining organizational readiness -- Structuring the mentor role : qualifications, recruitment, selection, and rewards -- Selecting protégés and diagnosing their development needs -- Involving the boss who is not the mentor -- The coordination team : selection, training, and responsibilities -- Negotiating sound mentoring agreements -- Evaluating mentoring process effectiveness -- Gender, culture, and relationship concerns -- Making facilitated mentoring work -- Resource : Sources of instruments for assessing growth and development.