Cover image for Financial Times handbook of management
Financial Times handbook of management
Crainer, Stuart.
Second edition.
Publication Information:
London ; New York : Financial Times Prentice Hall, 2001.
Physical Description:
xii, 784 pages : illustrations ; 25 cm
General Note:
Previous ed.: 1998.
Added Corporate Author:
Format :


Call Number
Material Type
Home Location
Item Holds
HD38.15 .F56 2001 Adult Non-Fiction Non-Fiction Area

On Order



Some of the world's brightest thinkers on business strategy and quick-results techniques discuss state-of-the-art management solutions. Included are the topics of leadership, governance, strategy, quality/Six Sigma, re-engineering, staff development, finance, marketing, CRM, globalization, outsourcing, valuation, ethics, and much more.

Author Notes

Stuart Crainer (Oxford, U.K.) is a noted business and management writer who contributes regularly to The Financial Times, The (London) Times, the British Airlines in-flight magazine, Across the Board, and other publications. His many books include The Ultimate Business Library, The Ultimate Book of Business Quotations, The Ultimate Book of Business Gurus, Business the Jack Welch Way, and Business the Rupert Murdoch Way.


Table of Contents

1 The State of the Art
The rise of management: Stuart Crainer and Des Dearlove
The age of the individual: Kjell Nordström and Jonas RidderstrSle
The new knowledge landscape: Leif Edvinsson
A message to Garcia: Thomas L Brown
Essentials: Peter Drucker; Henri Fayol; Adam Smith; Frederick Taylor
2 Foundations of Management
1 Strategy and competition
Strategy and control: John Kay
What is strategy and how do you know if you have one?: Costas Markides
Trajectory management: Paul Strebel and Anne-Valérie Ohlsson
Making joint ventures and alliances work: Roger Pudney
Star trek strategy: Peter Brews
Strategy and structure redux: Jorge Nascimento Rodrigues
Interview: CK Prahalad
Strategy in the knowledge economy: W Chan Kim and Renée Mauborgne
Essentials: Igor Ansoff; balanced scorecard; Boston matrix; game theory; Gary Hamel; Bruce Henderson; Henry Mintzberg; Richard Pascale; Michael Porter; scenario planning; seven S framework; strategic inflexion point; Sun Tzu
2 Globalization
Can globalization be fixed?: Deborah Doane
Strategies for China: Jonathan Story
Great global managers: Karl Moore
Transnational corporations: Dennis A Rondinelli
Interview: Yves Doz and Jose Santos
Essentials: Geert Hofstede; Akio Morita; Kenichi Ohmae; transnational
Corporations; Fons Trompenaars
3 Managing Human Resources
What managers do: David Birchall
Leading the democratic enterprise: Lynda Gratton
Succeeding at succession: Des Dearlove and Steve Coomber
Commentary: When employees attack
The management of humour and the humour of management: David L Collinson
Recruiting, selecting and compensating board members: Charles King and Caroline Nahas
Non-coercive thinking: Henri Ruff
Essentials: broadbanding; interim management; Frederick Herzberg; Mary Parker Follett; empowerment; downsizing; Jaques Elliott; Rosabeth Moss Kanter; managerial grid; Maslow¿s Hierarchy of Needs; Elton Mayo; David Packard; Tom Peters; Edgar Schein; succession planning; Theories X & Y (& Z); 360 degree feedback
4 Operations and Service
The law of logistics and supply chain management: Alan Braithwaite and Richard Wilding
Performance measurement - the new crisis: Andy Neely
Design to be different: Kjell Nordström and Jonas RidderstrSle
Outsourcing HR: Stephen Coomber
Interview: Andrew Kakabadse
Project management as value creation: Sebastian Nokes
The quality revolution: Des Dearlove and Stuart Crainer
Essentials: benchmarking; channel management; crisis management; W Edwards Deming; Henry Ford; Joseph Juran; Just-In-Time; kaizen; lean production; outsourcing; reengineering; supply chain management; time based competition; total quality management
5 Marketing
Challenging the mental models of marketing: Jerry Wind
Marketing with a hard-edge: Peter Fisk
Interview: Philip Kotler
Designing the marketing facing organization: Sam Hill, David Newkirk and Jong Chow
Understanding brand potential: Watts Wacker
Global marketing: H. David Hennessey
Capturing growth through customer lifetime potential: Sandra Vandermere
Interview: Chris Zook
Eleven misconceptions about CRM: Peter C Verhoef and Fred Langerak
Seven of the best: Tony Cram
Essentials: affiliate marketing; four Ps of marketing; Philip Kotler; Ted Levitt;
Permission marketing; relationship marketing
6 Finance
Better pricing processes: Hermann Simon, Stephan A Butscher and Karl-Heinz Sebastian
Commentary: the rise of the Chief Risk Officer (CRO)
Financial literacy: Understanding the numbers: Romesh Vaitilingam
Marketing and finance: Tim Ambler
The real Warren Buffett: James O¿Loughlin
Fools, gold and greed: Gerry Griffin and Ciaran Parker
Essentials: activity-based costing; discounted cash flow; shareholder value
7 Organization
Secrets of success: Stuart Crainer and Des Dearlove
The new boy network: Georgina Peters
The integrated organization: Fons Trompenaars
Commentary: Piling on the pounds
Organizational democracy and organizational politics: David Butcher and Martin Clarke
Cashing in on corporate competencies: Jonas RidderstrSle
Towards a networked economy: Jamie Anderson
Commentary: What companies do wrong
Interview: Charles Handy
Essentials: adhocracy; agility; Chester Barnard; core competencies; Harold Geneen; Charles Handy; matrix model; shamrock organization; virtual organization; Max Weber
8 Ideas, information and knowledge
Open innovation: Henry Chesbrough
The 21st Century CIO: Mark Polansky with Tarun Inuganti and Simon Wiggins
Whose ideas are they anyway?: Stuart Crainer and Des Dearlove
The strategic potential of a knowledge portfolio: David Birchall and George Tovstiga
Segmenting and destroying knowledge: Kevin C Desouza
Interview: Sumantra Ghoshal
Security information - Governance issues: Jean-Noël Ezingeard & David Birchall
Essentials: intellectual capital; knowledge management
9 Entrepreneurship
The entrepreneur: Stuart Crainer and Des Dearlove
Commentary: Pitching and catching
Interview: Liam Black
Social entrepreneurship: Alex Nicholls
Commentary: Best of the fringe
Where do good ideas come from?: John Mullins
Interview: Jeff Skoll
Making corporate venturing work: Julian Birkinshaw
10 Ethics
Do principles count?: Eleanor RE O¿Higgins
War and the corporation: Eric Orts
Commentary: Is corporate responsibility worth it?
Wanted: Boardroom coach: Susan Bloch
Commentary: Profiting from corporate philanthropy
Pathways to commitment: Matthew May
The changing role of business: Lance Moir
Essentials: core values
3 Management Skills
1 Managing globally
Doing business the American way: Allyson Stewart-Allen
Commentary: the art of Swedish leadership
Global account management: H. David Hennessey
Interview: John Micklethwait & Adrian Wooldridge
Interview: Fons Trompenaars
Commentary: Things to do in airports
Commentary: Travelling light
2 Leading
Leadership for the future: Des Dearlove
Commentary: What do CEOs really do?
Leadership roles and role models: Phil Hodgson and Randall White
The mantle of authority: Rob Goffee and Gareth Jones
Commentary: Wrinkles and the leader
Leading the way: Robert P. Gandossy and Marc Effron
Interview: Michael Critelli
Value leadership: Peter Cohan
Welcome to the real world: Phil Hodgson and Randall White
Interview: Warren Bennis
Essentials: Warren Bennis; Dale Carnegie; employability; the Peter Principle; Robert Townsend
3 Managing change
The reality of transformation: Tony Eccles
Commentary: Tipping over the edge
Interview: James Champy
When two companies become one: Andreas Hinterhuber
Myths of change manageosabeth Moss Kanter
4 Communicating
Creating strategic dialogue: Dan Yankelovich and Steve Rosell
The write stuff: Stuart Crainer and Des Dearlove
Commentary: Silence can be golden
Communicating in the age of consent: Mark Stuart
Commentary: We¿re blogging it
5 Managing yourself and your career
Who are you?: Georgina Peters
Commentary: Who gets training?
Generational shift: Bruce Tulgan
Interview: Alan Briskin
Personal agility: Elizabeth Weldon
Commentary: Beware burnout
Essentials: Dale Carnegie; Nicolo Machiavelli
7 Making it happen
HOT management: Bruce Tulgan
Decision making: Risk and escalation: Helga Drummond
Measuring and managing the right things: Mike Kennerly and Andy Neely
Only commit: Don Sull
Making projects fly: Stephen Carver
The rise and fall of the COO: Stuart Crainer and Des Dearlove
Commentary: Garageland
8 Developing and learning
Executive coaching: Laurence Lyons
Improving on success: Marshall Goldsmith
So you think you want to be coached: Mick Cope
Training and development: new approaches for changing needs: David Birchall and Matty Smith
Commentary: Mentoring
Essentials: action learning; Chris Argyris; the learning organization; Kurt Lewin; thought leadership
4 Management Resources