Cover image for Project management for the 21st century
Project management for the 21st century
Lientz, Bennet P.
Personal Author:
Third edition.
Publication Information:
San Diego : Academic Press, [2002]

Physical Description:
xviii, 395 pages : illustrations ; 23 cm
Subject Term:
Added Author:
Format :


Call Number
Material Type
Home Location
Item Holds
HD69.P75 L54 2002 Adult Non-Fiction Non-Fiction Area

On Order



The challenge of managing projects is to combine the technology of the future with lessons from the past. In the Third Edition of Project Management for the 21st Century, noted authors Bennet Lientz and Kathryn Rea provide a modern, proven approach to project management. Properly applied without massive administrative overhead, project management can supply structure, focus, and control to drive work to success. Third Edition revisions include: 35% new material; three new chapters on risk management, international and multinational projects, project culture; entire text rewritten to take advantage of the Web and Internet tools; new appendix covering web sites; additional materials on "what to do next"; more feedback from readers and lessons learned.

Author Notes

Bennet P. Lientz is a consultant, teacher, and researcher. He is Professor of Information Systems at the Anderson Graduate School of Management, University of California, Los Angeles (UCLA)
Kathryn P. Rea is president and founder of The Consulting Edge, Inc.

Table of Contents

Prefacep. xv
Part I Management Challenge
Chapter 1 Projects and Trends in the 21st Century
Projects and Timep. 3
The Environment of a Projectp. 4
Trends in Project Managementp. 9
Trends Are Blending and Changingp. 10
Overall Impact of Trends on Projectsp. 12
Lessons of the Pastp. 12
Methods of the More Recent Pastp. 13
The Project Planp. 13
The Setting for Modern Projectsp. 14
Exercisesp. 17
Summaryp. 17
Chapter 2 Projects and Project Management
Are Projects Different?p. 19
The Traditional Organizationp. 19
Matrix Managementp. 23
Setting the Stage for Successful Projectsp. 26
The Project Management Processp. 29
Examplesp. 30
Exercisesp. 31
Summaryp. 31
Chapter 3 Lessons Learned from Projects
Projects: The Good, the Bad, and the Uglyp. 33
Examples of Methods and Toolsp. 39
Examples of Problem Projectsp. 40
Examples of Successful Projectsp. 42
What These Examples Showp. 43
Exercisesp. 44
Summaryp. 45
Part II Getting the Project Started Right
Chapter 4 Project Definition
A Step-by-Step Approach for Developing the Planp. 49
The Project Templatep. 66
Presenting the Project Planp. 67
Examplesp. 67
Exercisesp. 70
Summaryp. 71
Chapter 5 Setting Up a Project Plan
Task Definitionp. 73
Milestonesp. 74
Identifying Resourcesp. 76
The Task Detailp. 77
Schedulingp. 84
Using the Web and Intranetsp. 90
A Landscaping Examplep. 90
Example: Manufacturing Operationp. 93
Exercisesp. 102
Summaryp. 102
Chapter 6 Being a Winning Project Leader
Project Resourcesp. 105
What Does a Project Manager Do?p. 105
Threats to Project Managersp. 108
Bases of Power for a Project Managerp. 108
Types of Project Managersp. 109
Having Multiple Project Managersp. 109
Attributes of a Good Project Managerp. 111
Motivating the Project Teamp. 115
Constraints on Project Managersp. 115
Project Management versus Line Managementp. 116
Setting Up a Projectp. 116
Daily Life of a Project Managerp. 117
Taking Over a Projectp. 118
Conflicts with Line Managersp. 119
Turning Around a Failing Projectp. 120
Measuring Yourself as a Project Managerp. 120
How to Become a Project Managerp. 121
Twenty Ways to Fail as a Project Managerp. 121
Twenty-Five Ways to Succeed as a Project Managerp. 121
Being Typecast as a Project Managerp. 122
Example: Manufacturing Operationp. 123
Summaryp. 124
Chapter 7 The Project Team
A Few Words about the Word Teamp. 125
Getting the Teamp. 127
Initial Team Meetingsp. 131
Managing the Teamp. 133
Dealing with Disasterp. 139
Restructuring a Teamp. 139
Having Funp. 140
Taking Suggestions from the Teamp. 140
Rewarding the Teamp. 141
An Example of Timep. 141
Example: Manufacturing Operationp. 141
Exercisesp. 142
Summaryp. 142
Chapter 8 Using the Web and Intranets
Technology Perspectivep. 143
Modern Management in a Networking Settingp. 144
Managing the Technologyp. 149
Costs and Benefits of Networking Technologiesp. 149
Some Potential Problemsp. 151
Developing a Project Management Networking Strategyp. 152
Nine Steps in Migrating to a Network-Based Environmentp. 154
Commonly Encountered Problemsp. 155
The Near Term Futurep. 159
Example: Manufacturing Operationp. 159
Exercisesp. 160
Summaryp. 160
Part III Managing the Project
Chapter 9 Tracking and Monitoring the Project
Taking Stockp. 163
Issues and Opportunitiesp. 164
Management Activitiesp. 166
Project Analysisp. 168
Project Administrationp. 173
Different Points of Focus during the Projectp. 175
Example: Manufacturing Operationp. 175
Exercisesp. 176
Summaryp. 176
Chapter 10 Project Cost Analysis
Cost Characteristicsp. 179
Steps in Calculating Planned Costsp. 180
Trade-offs--Accuracy versus Effortp. 181
Guidelines for Building a Budget for a Projectp. 182
Budget versus Actual Costp. 183
Earned Valuep. 185
Activity-Based Costingp. 187
Value Engineering and Kaizen Costingp. 188
Variance Analysisp. 188
Reviewing a Group of Projectsp. 189
Example: Manufacturing Operationp. 189
Exercisesp. 190
Summaryp. 190
Chapter 11 Succeeding with Projects Great and Small and Programs
The Size Factorp. 191
Characteristics of Large Projectsp. 193
Small Projectsp. 196
Levels of Projectsp. 197
Issues with Nonproject Workp. 199
Programs: Different Meaningsp. 200
Analysis Tools: Some Specific Suggestionsp. 205
Example: Manufacturing Operationp. 207
Exercisesp. 208
Summaryp. 208
Chapter 12 Product Management
What Is a Product?p. 209
Product Managementp. 214
Product versus Project Planningp. 215
Relationship between the Product Manager and Project Managerp. 215
Product Development Project Planp. 215
Life of a Product Managerp. 216
Pitfalls in Product Managementp. 219
You Are a Productp. 220
Example: Manufacturing Operationp. 221
Exercisesp. 221
Summaryp. 222
Chapter 13 Managing Issues in Projects: Problems and Opportunities
Problem versus Opportunityp. 223
Steps in Addressing Issuesp. 223
Symptomsp. 226
Potential Causes and Issuesp. 233
Issues in Multiple Projectsp. 235
Example: Manufacturing Operationp. 235
Exercisesp. 236
Summaryp. 237
Chapter 14 Managing Risks
Types of Risk to Projectsp. 239
Examples from the Pastp. 240
Risks and Projectsp. 241
But Risk Can't Be Controlledp. 241
Taking Action on Issuesp. 242
Risk Strategy: Deal Only with Critical Factorsp. 242
Risk Strategy: React Quickly to Issuesp. 243
Risk Strategy: Be Proactive, but Still Conservativep. 243
A Step-by-Step for Issues Managementp. 244
Management Communicationsp. 246
Issues across Projectsp. 247
Why Projects Failp. 247
Issues at the End of a Projectp. 248
Example: Manufacturing Operationp. 248
Exercisesp. 249
Summaryp. 249
Chapter 15 Culture Factors in Projects
How Is Culture Involved in Projects?p. 251
Impacts on the Nature of the Projectp. 252
Examples from the Pastp. 253
Examples from the Presentp. 254
How Culture Affects Project Managementp. 254
A Realistic Approach to Implement Limited Cultural Change in Your Projectsp. 257
Examplesp. 260
Exercisesp. 262
Summaryp. 263
Chapter 16 Managing Multinational and Global Projects
International Dynamicsp. 265
Dimensions of Complexityp. 265
Examples of International Projectsp. 267
Steps in Carrying Out International Projectsp. 268
Step 1 Select a Strategy for International Projectsp. 269
Step 2 Define the Purpose and Scope of the Projectp. 270
Step 3 Develop the Vision and Benefits Resulting from the Projectp. 271
Step 4 Identify Roles and Responsibilitiesp. 272
Step 5 Perform an Analysis of Potential Issuesp. 274
Step 6 Determine How Resources Will Be Managedp. 274
Step 7 Establish How Communications Will Be Addressedp. 274
Setting Up an International Projectp. 275
Managing Resourcesp. 275
Managing Workp. 276
Examplesp. 276
Exercisesp. 277
Summaryp. 277
Part IV Project Management Methods and Tools
Chapter 17 Project Communications and Presentations
Project Communicationsp. 281
Advantages and Disadvantages of Different Mediumsp. 281
Messages Are Golden Bullets--Use Them Sparinglyp. 282
Guidelines for Specific Mediums of Communicationp. 284
Deciding on the Medium and Timingp. 293
Whose Fault Is It If the Message Fails?p. 294
Presentationsp. 295
Example: Manufacturing Operationp. 301
Exercisesp. 301
Summaryp. 302
Chapter 18 Project Management Software
What Is Project Management Software?p. 303
Why Use Project Management Software?p. 306
How Does Project Management Software Work?p. 307
Levels of Usep. 308
Getting Started with the Softwarep. 309
Presenting the Schedule to Othersp. 314
Using the Reports for Competitive Advantagep. 315
Updating the Schedulep. 316
Some Hints--Political and Otherwisep. 317
Standardizationp. 318
Example: Manufacturing Operationp. 318
Exercisesp. 319
Summaryp. 320
Chapter 19 Project Administration
What Do We Mean by Manual?p. 321
Organization--Yesterday versus Todayp. 321
Manual Administrative Project Workp. 323
The Project Filep. 324
Managing Documentsp. 325
Project Meetingsp. 326
Tracking Issuesp. 328
Tracking the Status of the Projectp. 331
Reporting to Management on the Projectp. 332
Handling Many Small Projectsp. 333
Time Managementp. 334
How to Establish Good Manual Processesp. 336
Example: Manufacturing Operationp. 336
Exercisesp. 337
Summaryp. 337
Part V Evolution, Revolution, and Termination
Chapter 20 Project Change and Death
Changes in Projects of Todayp. 341
Implementation Strategy for Changep. 344
Support Structure for Changep. 346
Following Up on Changesp. 347
Selling Project Changep. 347
Killing a Projectp. 350
Project Salvagep. 353
What Can Go Wrong during Project Shutdown?p. 355
How the Organization Learns from Failuresp. 356
Example: Manufacturing Operationp. 357
Exercisesp. 357
Summaryp. 358
Chapter 21 Using Lessons Learned
Why Learn from Projects?p. 359
What Can We Learn from Projects?p. 359
Why Do We Often Not Learn from Projects?p. 360
Gathering Lessons Learned as You Gop. 361
Some Problems in Gathering Lessons Learnedp. 363
What Is Project Success?p. 365
How to Conduct the Review of the Projectp. 366
Example: Manufacturing Operationp. 371
Exercisesp. 371
Summaryp. 372
Chapter 22 Where to Go from Here
Project Management Redefinedp. 373
The Value of Project Managementp. 373
Why Being a Project Manager Is a Good Ideap. 376
Some Specific Guidelinesp. 378
Methods and Toolsp. 380
Do It Yourselfp. 382
Key Decisions on Project Managementp. 384
Actions You Can Takep. 385
Some Final Thoughtsp. 386
Appendix 1 The Magic Cross Referencep. 387
Appendix 2 Web Sitesp. 389
Indexp. 391