Cover image for The mediation field guide : transcending litigation and resolving conflicts in your business or organization
The mediation field guide : transcending litigation and resolving conflicts in your business or organization
Phillips, Barbara Ashley, 1935-
First edition.
Publication Information:
San Francisco : Jossey-Bass, [2001]

Physical Description:
xxvi, 321 pages ; 24 cm
Electronic Access:
Table of Contents
Format :


Call Number
Material Type
Home Location
Item Holds
HD42 .P48 2001 Adult Non-Fiction Non-Fiction Area

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At last--the definitive one-stop guide for anyone who wants to know what mediation is and how it works. The Mediation Field Guide is a comprehensive primer that is filled with practical strategies for elevating conflict resolution to a process that can effectively resolve business, personal, community, and institutional disputes on multiple levels. Throughout the book, expert mediator Barbara Ashley Phillips provides insights into both the simplicity and complexity of the inner workings of mediation that will enable you to use the process with the skill and finesse of a professional mediator.

Author Notes

BARBARA ASHLEY PHILLIPS served as Assistant United States Attorney in federal district court, Oregon, before becoming a mediator. In over twenty years of mediation practice, she has resolved complex, multi-party disputes and a wide range of sensitive issues, including cases of sexual harassment, discrimination, wrongful termination, partnership disputes, and environmental issues, in such fields as construction, computers, insurance, medicine, securities, real estate, and aviation. She offers training in the U.S. and Canada through American West Institute for Conflict Resolution and the North American Institute for Conflict Resolution. She can be contacted at

Table of Contents

Acknowledgmentsp. xi
Introduction: Mediation and Wholenessp. xiii
Part 1 Way Beyond Litigationp. 1
1 The Big Shiftp. 3
2 Mediation in Actionp. 17
3 Strategies for War and Peacep. 35
4 Transformation in Mediationp. 55
Part 2 Obstacles to Resolutionp. 75
5 Self-Made Stumbling Blocksp. 77
6 The Lawyer Culturep. 89
7 Selecting and Using a Lawyer for Your Mediationp. 109
Part 3 Putting Principles to Workp. 123
8 Evaluating Mediationp. 125
9 Selecting a Mediatorp. 151
10 Preparing to Mediatep. 179
11 The Art of Mediatingp. 197
12 Mediating Employment Mattersp. 207
13 The Construction Industry: A Model to Ponderp. 223
14 Turbocharging Contract Negotiationsp. 237
15 Charting Public and Private Policyp. 245
16 The Emerging Synthesisp. 255
A Perspective Exercisep. 267
B Writing Agreements in Mediationp. 271
C Cutting the Baby: Beyond Solomon's Solutionp. 275
D The Emotional Stages of Letting Go of Conflict: Lessons from Divorcep. 277
E Love of the Dancep. 279
F Simple Mediation Confidentiality Agreementp. 281
World-Wide Web Resourcesp. 283
Notesp. 285
Bibliographyp. 293
About the Authorp. 307
Indexp. 309