Cover image for Telephone tactics
Title:
Telephone tactics
Author:
Roberts-Phelps, Graham.
Personal Author:
Publication Information:
London : Hawksmere, [1999]

©1999
Physical Description:
viii, 209 pages : illustrations ; 23 cm
Language:
English
ISBN:
9781854181770
Format :
Book

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HF5541.T4 R63 1999 Adult Non-Fiction Central Closed Stacks
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Summary

Summary

In recent years, the telephone has become a progressively more important tool for business, particularly in the fields of customer service, selling, prospecting and credit control. This book contains everything you will ever need to know about using the telephone in business.


Table of Contents

Telephone tactics for customer satisfaction
Gaining appointments by telephone
Achieving better sales results on the telephone
Credit collection by telephone