Cover image for High powered customer service training activities : 26 fast-moving training ideas for customer service trainers and managers
Title:
High powered customer service training activities : 26 fast-moving training ideas for customer service trainers and managers
Author:
Lennon, Garry, 1950-
Personal Author:
Publication Information:
Warriewood, N.S.W. : Business + Publishing, [2001]

©2001
Physical Description:
xxiv, 140 pages ; 30 cm
Language:
English
ISBN:
9781875889419
Format :
Book

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Library
Call Number
Material Type
Home Location
Status
Central Library HF5415.5 .L46 2001 Adult Non-Fiction Non-Fiction Area-Oversize
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Summary

Summary

In today's competitive marketplace, the most successful businesses are those with superior customer service, and Garry Lennon's practical manual aims to help you gain this competitive edge. A key feature of the manual is its recognition that successful customer service strategies need to be reflected across the business. They need to teach, consolidate and reinforce the right service behaviours on the job - whether in the backroom, boardroom or call centre. An extensive array of activities covers areas ranging from diagnosing your service levels and appraising customer service, to honing your staff's skills in listening and communicating under pressure.


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