Cover image for 20 communication tips at work : a quick and easy guide to better business relationships
20 communication tips at work : a quick and easy guide to better business relationships
Maisel, Eric, 1947-
Personal Author:
Publication Information:
Novato, Calif. : New World Library, [2001]

Physical Description:
127 pages ; 18 cm
Format :


Call Number
Material Type
Home Location
Item Holds
HF5718 .M348 2001 Adult Non-Fiction Non-Fiction Area

On Order



Despite our high-tech business environments, much of what we need to accomplish at work depends on good communication with other people. These 20 tips, designed to serve both employee and employer, include how to offer critical feedback, how to understand the messages we receive, how to sort out motivations, how to respond to criticism, how to praise, how to know if you're being heard, and how to keep people informed.

Author Notes

Licensed Psychotherapist Eric Maisel earned a B. A., M. A., and Ph.D. in psychology, as well as a M. A. in creative writing.

Maisel is the author of "Treating the Muse," "Affirmations for the Artist," "A Life in the Arts" and "Why Smart People Hurt".

(Bowker Author Biography)

Table of Contents

Publisher's Prefacep. 9
Introductionp. 11
Tip 1 Never treat work communications cavalierlyp. 17
Tip 2 Respond to messages at work in a calculated wayp. 21
Tip 3 Get brilliant about hidden agendasp. 25
Four Tips for Communicating via E-mailp. 30
Tip 4 If you can't decode an important message, ask for clarificationp. 33
Tip 5 When you want someone to understand you, be clearp. 39
Tip 6 Know that you've been heard by checking in and asking questionsp. 43
Eight Strategies for Handling Performance Anxiety at Workp. 48
Tip 7 Don't let your nerves stop you from delivering your messagep. 51
Tip 8 When warning bells go off, hold your tonguep. 55
Tip 9 Gossip carefullyp. 59
Tip 10 Be clear about your motivation before you speakp. 63
Building Your Network As You Communicatep. 67
Tip 11 Watch out--don't be your own worst communication enemyp. 69
Tip 12 Criticize artfullyp. 73
Create Headline Sentences about You and Your Workp. 78
Tip 13 Be generous with your praisep. 81
Tip 14 Keep people informed--even if it's bad newsp. 85
Tip 15 Learn to identify all the information that messages containp. 89
Use the ABC Rule: Be Affirmative, Brief, and Clearp. 93
Tip 16 Before you say a big thing, test the waters with mini-messagesp. 95
Tip 17 Practice empathyp. 99
If You Want Something, First Prepare Your Casep. 104
Tip 18 Learn to say what your job demands that you sayp. 107
Tip 19 Grow as a communicator by stretching and riskingp. 111
Tip 20 Always speak in a principled wayp. 115
How to Ask for What You Wantp. 120
Afterwordp. 123
About the Authorp. 125