Cover image for Communicating effectively for dummies
Title:
Communicating effectively for dummies
Author:
Brounstein, Marty.
Personal Author:
Publication Information:
New York, NY : Hungry Minds, [2001]

©2001
Physical Description:
xxiv, 356 pages : illustrations ; 24 cm.
General Note:
Includes index.
Language:
English
ISBN:
9780764553196
Format :
Book

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Library
Call Number
Material Type
Home Location
Status
Central Library HF5718 .B76 2001 Adult Non-Fiction Central Closed Stacks
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Summary

Summary

Communicating Effectively For Dummies shows you how to get your point across at work and interact most productively with bosses and coworkers. Applying your knowledge and skill to your job is the easy part; working well with others is often the hard part. This helpful guide lets you maximize your personal interactions, even when resolving conflicts, dealing with customers, or giving difficult presentations.

Whether you're the CEO of a major corporation, a small business owner, or a team manager, effective and clear communication is imperative to your success. From keeping your listener engaged to learning to become a better listener, Communicating Effectively For Dummies offers all the strategies, tips, and advice you need to:

Learn how to become an active listener Accentuate the positive in negative situations Find win-win solutions for conflicts Stay on track when writing e-mails and letters Handle presentations, interviews, and other challenges Speak forcefully and assertively without alienating others

Management consultant Marty Brounstein -- author of Handling the Difficult Employee and Coaching and Mentoring For Dummies -- gives you the keys to a thriving career with expert advice on effective verbal and nonverbal communication. From mastering your own facial expressions (and reading them in others) to being a happy boss, Brounstein covers all the angles:

Becoming aware of your own assumptions Dealing with passive-aggressive communicators What to say to help someone open up to you Communicating through eye contact and body language Maintaining a positive attitude Dealing with sensitive issues Effective conflict resolution models When to use e-mail, the phone, or a face-to-face meeting Dealing with angry customers Coaching your staff to communicate better In today's high-stress work environment, good communication skills are imperative for keeping your cool and getting your point across. Knowing what to say and how to say it, as well as being a good listener, can often be the difference between getting ahead and just getting by. This handy, friendly guide shows you how to avoid common conflicts and make your voice heard in the office.


Author Notes

Marty Brounstein is the Principal of The Practical Solutions Group, a training and consulting firm based in the San Francisco Bay area that specializes in management and organizational effectiveness. Marty's consulting work includes one-on-one coaching with managers and executives, assistance to groups working to become productive teams, and guidance and direction for organizations establishing practices for high performance and employee retention. His training programs target management as well as employee-development issues including leadership, team development, customer service, and effective communication.

As a consultant, speaker, and trainer since 1991, Marty has served a wide variety of organizations from high tech to government, for profit to not-for-profit. He has a bachelor's degree in education and history and a master's degree in industrial relations. Prior to beginning his consulting career, he spent a couple of years as a human resources executive.

This is Marty's fourth book and second for Hungry Minds, Inc. He is the coauthor of Effective Recruiting Strategies: A Marketing Approach and author ofHandling the Difficult Employee: Solving Performance Problems. In 2000, he wrote Coaching and Mentoring For Dummies.


Table of Contents

Introduction
Table of Contents
Indroduction
About This Book
Conventions Used in This Book
How This Book Is Organized
Part I Communicating Successfully
Part II Tuning In to the Power of Active Listening
Part III Speaking Assertively
Part IV Win-Win Conflict Resolution
Part V Tackling Communication Challenges
Part VI The Part of Tens
Icons Used in This Book
Where to Go from Here
Part I Communicating Successfully
Chapter 1 Working at Communicating and Communicating at Work
Chapter 2 Understanding How People Express Themselves to Others
Chapter 3 Are You Really Listening?
Part II Tuning In to the Power of Active Listening
Chapter 4 Fixing Your Radar on the Speaker
Chapter 5 Putting Active Listening Tools to Work
Chapter 6 Giving a Dose of Empathy a la Mode
Part III Speaking Assertively
Chapter 7 It Isn't Just What You Say, but How You Say It
Chapter 8 Speaking in the Positive
Chapter 9 Keeping Your Listener Engaged
Part IV Win-Win Conflict Resolution
Chapter 10 Approaching Conflicts Constructively
Chapter 11 Communicating to Keep Conflicts Cool
Chapter 12 Bringing the Conflict to Resolution
Part V Tackling Communication Challenges
Chapter 13 You've Got Mail: Managing E-Mail Communications
Chapter 14 Oh, No! I Have to Do a Presentation!
Chapter 15 Hurdling Customer Challenges
Chapter 16 Interviewing from Both Sides of the Table
Chapter 17 Conquering the Challenges of Management
Part VI The Part of Tens
Chapter 18 Ten Ideas for Effectively Handling Telephone Interactions
Chapter 19 Ten Tips to Enhance Teamwork
Chapter 20 Ten Actions that Lend Credibility to Your Communications
Appendix

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