Cover image for Systems analysis for librarians and information professionals
Systems analysis for librarians and information professionals
Osborne, Larry N.
Personal Author:
Second edition.
Publication Information:
Englewood, Colo. : Libraries Unlimited, 2000.
Physical Description:
xviii, 261 pages : illustrations ; 24 cm
Understanding systems analysis -- The historical development of systems analysis -- The human element -- Identifying and defining problems -- Collecting data -- Analyzing and displaying data in flowcharts -- Designing data flow diagrams -- Using other array methods -- Object-oriented techniques -- Designing the system -- Presenting the system -- Selecting the system -- Managing the project -- Proving the system -- Strategies for implementation.
Added Author:
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Z678.9 .O83 2000 Adult Non-Fiction Central Closed Stacks

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Rational and methodical, systems analysis has been used successfully by business, industry, and research organizations. This new edition employs basic elements from the business world to show users how to apply systems analysis effectively to any library setting. Updating Osborne and Nakamura's previous work, the book fills a tremendous need in the field. It introduces readers to the steps in the process-from identifying and defining problems and collecting and analyzing data to selecting strategies for implementation and proof of the systems. The limitations of systems analysis, an overview of the rationale for applying it to problem situations, and many real-life examples illustrate the principles. A new chapter on object-oriented techniques, additional idea-generating techniques, and the inclusion of case studies invites readers to put these principles into practice. Practical and easy-to-read, this work will benefit students of information studies as well as professionals in the field, particul

Author Notes

LARRY N. OSBORNE is Associate Professor, School of Library and Information Studies, University of Hawaii at Manoa, Honolulu.

MARGARET NAKAMURA is a former School Library Media Specialist and State Specialist with the Hawaii Department of Education, Honolulu.

Reviews 1

Library Journal Review

Updating and expanding their 1994 edition, Osborne (SLIS, Univ. of Hawaii at Manoa) and Nakamura (automation trainer, Follett Software Company) introduce librarians step by step to the principles and practicalities of systems analysis, a management tool used widely in business to make changes within an organization. New to the text is a chapter on object-oriented techniques and case studies of sample problems. Useful as a textbook in library management classes and as a practical handbook for library managers.ÄWWW (c) Copyright 2010. Library Journals LLC, a wholly owned subsidiary of Media Source, Inc. No redistribution permitted.

Table of Contents

Preface to the First Editionp. xiii
Preface to the Second Editionp. xvii
Chapter 1 Understanding Systems Analysisp. 1
The Purpose of Systems Analysisp. 1
What Is a System?p. 2
What Is Analysis?p. 5
Reasons for Analyzing a Systemp. 7
Qualifications of the Systems Analystp. 9
Librarians As Systems Analystsp. 10
Problems in Systems Analysisp. 11
System Life Cyclep. 12
Relationship Between Systems Analysis and Computersp. 13
Case Study--Fort Memorial Libraryp. 15
Discussion Questionsp. 15
Referencesp. 16
Chapter 2 The Historical Development of Systems Analysisp. 17
Introductionp. 17
Pioneers in Systems Analysisp. 17
Steps in Modern Systems Analysisp. 22
Caveatp. 24
Case Study--Fort Memorial Libraryp. 24
Discussion Questionsp. 25
Referencesp. 26
Chapter 3 The Human Elementp. 29
Introductionp. 29
Organizational Commitmentp. 29
Management Levelp. 29
Lower Administrative Levelsp. 31
Ethics of Systems Analysisp. 33
Case Study--Fort Memorial Libraryp. 35
Discussion Questionsp. 36
Referencesp. 36
Chapter 4 Identifying and Defining Problemsp. 37
Introductionp. 37
Identifying Problemsp. 38
Sources of Problemsp. 40
Taxonomy of Problemsp. 42
Case Study--Fort Memorial Libraryp. 45
Discussion Questionsp. 46
Referencesp. 46
Chapter 5 Collecting Datap. 47
Introductionp. 47
Conducting Interviewsp. 47
Types of Interviewsp. 50
Criteria for Evaluating Interview Questionsp. 52
Preparing for an Interviewp. 53
Administering Questionnairesp. 55
Designing Questionnairesp. 56
Action Logsp. 60
Conducting Observationsp. 61
Using Existing Documentationp. 63
Evaluation of the Usefulness of the Data Collectionp. 63
Practice in Selecting Data Collection Methodsp. 63
Case Study--Fort Memorial Libraryp. 64
Discussion Questionsp. 64
Referencesp. 65
Chapter 6 Analyzing and Displaying Data in Flowchartsp. 67
Standardization of Communicationp. 67
Recording Data in Flowchartsp. 68
Creating a Flowchartp. 71
Flowchart Symbolsp. 73
Flowchart Conventionsp. 73
Types of Flowchartsp. 80
Illustrative Examplesp. 82
Practice in Drawing Flowchartsp. 87
Analysis of Datap. 87
Case Study--Fort Memorial Libraryp. 88
Discussion Questionsp. 88
Referencesp. 89
Chapter 7 Designing Data Flow Diagramsp. 91
Introductionp. 91
Data Flow Diagram Conventionsp. 92
Uses of Symbolsp. 94
Levels of Data Flow Diagramsp. 95
Designing a Data Flow Diagramp. 97
Typical Problemsp. 100
Criteria for Evaluating a Data Flow Diagramp. 101
Practice in Drawing DFDsp. 103
Data Dictionariesp. 104
Sample Data Dictionary Templatesp. 104
Case Study--Fort Memorial Libraryp. 109
Discussion Questionsp. 110
Referencesp. 110
Chapter 8 Using Other Array Methodsp. 111
Introductionp. 111
Structured Englishp. 111
Decision Tablesp. 117
Decision Treesp. 119
Practice in Constructing Decision Tablesp. 122
Selecting a Techniquep. 123
Other Toolsp. 124
Nassi-Schneiderman Chartsp. 124
Warnier-Orr Diagramsp. 125
Structure Chartsp. 128
Entity Relationship Diagramsp. 129
Case Study--Fort Memorial Libraryp. 131
Discussion Questionsp. 131
Referencesp. 132
Chapter 9 Object-Oriented Techniquesp. 133
The Object Orientation "Revolution"p. 133
The Object-Oriented Paradigmp. 134
Object-Oriented Analysis and Designp. 136
Steps in the Object-Oriented Analysis Methodp. 136
Prototypingp. 138
Diagramming Toolsp. 139
Unified Modeling Languagep. 140
The Utility of the OOPp. 141
Case Study--Fort Memorial Libraryp. 143
Discussion Questionsp. 144
Referencesp. 144
Chapter 10 Designing the Systemp. 147
Introductionp. 147
Creation of Functional Specificationsp. 147
Determination of Alternativesp. 149
Conceptual Designp. 151
Inputsp. 151
Outputsp. 152
Processesp. 153
Filesp. 153
System Integrationp. 155
Physical Aspects and Resourcesp. 156
Case Study--Fort Memorial Libraryp. 156
Discussion Questionsp. 157
Referencesp. 157
Chapter 11 Presenting the Systemp. 159
Introductionp. 159
Principles of Formal Communicationp. 160
The Oral Presentationp. 161
Public Speakingp. 163
Written Reportsp. 164
Documentationp. 168
Propagandap. 169
Summaryp. 169
Case Study--Fort Memorial Libraryp. 170
Discussion Questionsp. 170
Chapter 12 Selecting the Systemp. 173
Introductionp. 173
Existing Versus Custom Designed Systemsp. 173
Package Systems Versus Component Systemsp. 174
Pursuit of Perfectionp. 174
System Selectionp. 174
Determining Costs and Benefitsp. 175
Costs of Selectionp. 176
Costs of Moneyp. 177
Nonquantifiable Costs and Benefitsp. 178
Designing Specificationsp. 179
Requests for Proposalsp. 181
Contractsp. 184
Exercise in Evaluation and Selectionp. 184
Case Study--Fort Memorial Libraryp. 185
Discussion Questionsp. 186
Referencesp. 186
Chapter 13 Managing a Projectp. 187
Introductionp. 187
Performance Specificationsp. 188
Timep. 189
Budgetp. 190
Overrunsp. 191
Steps in Project Managementp. 192
Statement of Workp. 192
The Implementation Planp. 192
The Implementation Processp. 193
Completion of the Projectp. 195
Tools for Project Controlp. 196
Drawing CPM Chartsp. 199
Estimating Time for Activitiesp. 202
Other Benefits of Network Diagramsp. 204
Exercise in Project Managementp. 207
Case Study--Fort Memorial Libraryp. 208
Discussion Questionsp. 209
Referencesp. 209
Chapter 14 Proving the Systemp. 211
Introductionp. 211
Pre-Release Testsp. 212
Ad Hoc Testingp. 212
Functional Testingp. 213
Structure Testingp. 213
Other Techniquesp. 214
Implementation Testsp. 214
Reliabilityp. 214
Functionalityp. 215
Capacityp. 216
Incorporation of Testsp. 217
Case Study--Fort Memorial Libraryp. 218
Discussion Questionsp. 219
Chapter 15 Strategies for Implementationp. 221
Introductionp. 221
Site Preparationp. 221
Physical Layoutp. 222
Powerp. 222
Communicationsp. 223
Lightingp. 223
Climate Controlp. 223
Noise Controlp. 224
Securityp. 224
Disaster Planningp. 226
Bringing Up a New Systemp. 227
First-Time Automation Effortsp. 228
Subsequent System Implementationsp. 228
Retrospective Conversionp. 228
Bibliographic Recordsp. 229
Authority Recordsp. 230
Holdings Recordsp. 230
Migration Conversionp. 231
System Maintenancep. 231
Vendor Relationsp. 232
Conclusionp. 233
Case Study--Fort Memorial Libraryp. 234
Discussion Questionsp. 235
Appendix A NQA Overthruster Projectp. 237
Appendix B Responses to Brief Case Studiesp. 239
Appendix C Java Program to Determine Sample Sizep. 249
Indexp. 251