Cover image for Library evaluation : a casebook and can-do guide
Title:
Library evaluation : a casebook and can-do guide
Author:
Wallace, Danny P.
Publication Information:
Englewood, Colo. : Libraries Unlimited, 2001.
Physical Description:
xxv, 237 pages : illustrations ; 26 cm
Language:
English
ISBN:
9781563088629
Format :
Book

Available:*

Library
Call Number
Material Type
Home Location
Status
Central Library Z678.85 .L535 2001 Adult Non-Fiction Non-Fiction Area
Searching...

On Order

Summary

Summary

Bringing together library and information science faculty and practicing library managers, this work combines some of the most exciting concepts and methodologies of library evaluation with the practical experiences of those working in the field. A variety of approaches (e.g., focus groups, TQM) are thoroughly described, then illustrated with actual case studies. These cases can serve as inspiration and models to library managers and other individuals responsible for evaluation, as well as to those who aspire to library management positions.


Author Notes

DANNY P. WALLACE was Director and Professor, School of Library and Information Studies, University of Oklahoma, Norman. He was coeditor of Reference & User Services Quarterly and received the 2000 ALISE Award for Teaching Excellence in the Field of Library and Information Science Education.

CONNIE VAN FLEET, Professor, School of Library and Information Studies, University of Oklahoma, Norman, has received the ALA/RASD Margaret E. Monroe Library Adult Services Award. She serves as Councilor-at-Large for the American Library Association and is co-editor of Reference & User Services Quarterly.


Table of Contents

Danny P. Wallace and Connie Van FleetRichard E. RubinPaula J. MillerRoger Verny and Connie Van FleetMark L. SmithJay BurtonKathryn Dana WatsonCarolyn J. Radcliff and Barbara F. SchlomanJeffrey N. Gatten and Carolyn J. RadcliffConnie Van FleetMiriam J. KahnBlane HallidayGina R. BarkettErica B. LillyThomas J. FroehlichErica B. Lilly and Pamela R. MitchellDanny P. Wallace
Figures/Tables/Appendicesp. xiii
Prefacep. xv
Introductionp. xix
1 The Culture of Evaluationp. 1
Environmental Impact: The Systems Approachp. 1
Rules for Understanding Systemsp. 2
Ranganathan's Five Lawsp. 2
Characteristics of Evaluationp. 3
Nurturing the Evaluation Habitp. 4
The Evaluation Action Planp. 4
Resourcesp. 10
2 Measuring Organizational Effectivenessp. 11
Effective Organizationsp. 11
The Subjective Character of Organizational Effectivenessp. 12
Criteria for Effectiveness at the Organizational Levelp. 13
Models of Effectivenessp. 14
Goal Modelp. 15
Critical or Crucial Constituencies Modelp. 17
Resource Modelp. 18
Human Resource Modelp. 19
Natural or Open Systems Modelp. 19
Decision-Process Modelp. 20
Customer Service Modelp. 20
Summaryp. 21
Resourcesp. 22
Method @ A Glance: Total Quality Managementp. 23
Case @ A Glance: Implementing Total Quality Managementp. 24
Case Study 2.1 Implementing Total Quality Managementp. 25
Settingp. 25
Impetusp. 25
Methodp. 27
Preparatory Activities and Preliminary Decisionsp. 27
The Steps to Implementation: Trust [right arrow] Training [right arrow] Teams [right arrow] Tools [right arrow] Targetsp. 28
Findingsp. 34
Interpretationp. 37
Actionsp. 37
Evaluationp. 38
A Learning Organizationp. 38
A Systems Approach to Managementp. 38
An Open-Book Management and Knowledge Managementp. 38
Work or Life Issuesp. 38
Resourcesp. 39
Method @ A Glance: Focus Groupsp. 41
Case @ A Glance: Conducting Focus Groupsp. 42
Case Study 2.2 Conducting Focus Groupsp. 43
Contextp. 43
Definitionp. 43
Advantages of Focus Groupsp. 43
Limitations of Focus Groupsp. 44
Use of Focus Groupsp. 44
Process Modelp. 45
Problem Definitionp. 46
Audience Identificationp. 46
Moderator Selectionp. 46
Question Formulationp. 47
Participant Selectionp. 47
Focus Group Sessionsp. 49
Data Interpretationp. 49
Report Generationp. 49
How Were the Data Used?p. 51
Planning Your Own Focus Group Studyp. 51
Resourcesp. 51
Method @ A Glance: Using Quantitative Datap. 52
Case @ A Glance: Gathering and Presenting Comparative Datap. 53
Case Study 2.3 Gathering and Presenting Comparative Datap. 54
Impetusp. 54
Finding Library Datap. 55
Selecting Nonlibrary Datap. 58
Conclusionp. 59
Resourcesp. 60
Method @ A Glance: Standard Measuresp. 61
Case @ A Glance: Measuring Library Servicesp. 62
Case Study 2.4 Measuring Library Servicesp. 63
The Measurement Conundrump. 63
Settingp. 63
Ohio's Public Librariesp. 63
Impetus for the Measurement Projectp. 64
Procedurep. 65
How Do You Do It?p. 70
And Finallyp. 71
Resourcesp. 71
Appendix 2.4.1 Measuring Library Services 1998: A Joint Project of The State Library of Ohio and the Ohio Library Council--Reference and Other Questionsp. 73
Reference and Other Questionsp. 73
Test Yourself Reference or Other?p. 77
3 Evaluating Reference and Information Servicesp. 79
Introductionp. 79
The Literaturep. 79
Evaluationp. 80
Proceduresp. 81
General Methodologiesp. 82
Quantitative Studiesp. 82
Qualitative Studiesp. 82
Obtrusive--Unobtrusive Studiesp. 83
Specific Methodologiesp. 83
Conclusionp. 84
Resourcesp. 85
Method @ A Glance: Standardized Surveyp. 87
Case @ A Glance: Using the Wisconsin--Ohio Reference Evaluation Programp. 88
Case Study 3.1 Using the Wisconsin--Ohio Reference Evaluation Programp. 89
Settingp. 89
Today's Reference Environmentp. 89
Background of the WOREPp. 90
Using the WOREPp. 91
Methodp. 91
Findings and Interpretationp. 93
Patron Profilep. 93
Success Levelsp. 94
Factors Associated with Less-Than-Successful Questionsp. 95
Patron and Librarian Reports of Problemsp. 97
Factors Associated with Obtaining Exactly What Was Wantedp. 98
Patron Learningp. 98
Actionp. 100
Evaluationp. 101
Resourcesp. 102
Method @ A Glance: Unobtrusive Observationp. 103
Case @ A Glance: Assessing Reference Behaviors with Unobtrusive Testingp. 104
Case Study 3.2 Assessing Reference Behaviors with Unobtrusive Testingp. 105
Introductionp. 105
Backgroundp. 105
Settingp. 106
Methodologyp. 107
Step 1 Goals and Objectivesp. 107
Step 2 Libraries to Be Studiedp. 107
Step 3 Develop Evaluation Formp. 108
Step 4 Develop Reference Questionsp. 110
Step 5 Identify and Train Proxiesp. 110
Step 6 Engage in a Reference Transactionp. 111
Step 7 Analyze Datap. 111
Findingsp. 111
Interpretationp. 114
Conclusionp. 115
Resourcesp. 115
4 Evaluating Collectionsp. 117
Introductionp. 117
Types of Collection Evaluation Techniquesp. 118
Data-Gathering Techniquesp. 119
Extentp. 119
Efficiencyp. 121
Qualityp. 122
Performancep. 123
Effectivenessp. 126
Conclusionp. 127
Resourcesp. 127
Method @ A Glance: Qualitative Criteriap. 129
Case @ A Glance: Using Qualitative Criteria to Evaluate Reference Resourcesp. 130
Case Study 4.1 Using Qualitative Criteria to Evaluate Reference Resourcesp. 131
Introductionp. 131
Evaluation of Reference Sourcesp. 132
The Reference Collection As a Wholep. 134
Conclusionp. 137
Resourcesp. 137
Method @ A Glance: List Checkingp. 138
Case @ A Glance: Identifying Library Policy Issues with List Checkingp. 139
Case Study 4.2 Identifying Library Policy Issues with List Checkingp. 140
Introduction: The List-Checking Approachp. 140
Area of Study and Organizational Goalsp. 141
Collection Development Policyp. 141
The Listsp. 142
Comparison of Listsp. 143
Procedure: Defining Local Applicationp. 144
What Countsp. 144
Findingsp. 144
Rolling Stone 200p. 145
Decision Areasp. 151
Conclusionp. 151
Resourcesp. 152
Method @ A Glance: Citation/Reference Analysisp. 153
Case @ A Glance: Conducting a Citation Analysisp. 154
Case Study 4.3 Conducting a Citation Analysisp. 155
Introduction: Citation Analysisp. 155
Art History, Scholarship, and Citation Practicep. 155
Procedurep. 157
Source: Art Bulletinp. 157
Variablesp. 157
Findings and Analysis of Datap. 157
Home Countries of Authorsp. 158
Date of Publicationp. 158
Subject Disciplinep. 159
Formatp. 160
Languagep. 160
Country of Publicationp. 161
Discussion, Decision Areas, and Conclusionsp. 162
Resourcesp. 163
5 Evaluating the Virtual Library Collectionp. 165
Introductionp. 165
That Was Thenp. 166
... This Is Nowp. 168
"On the Internet, Nobody Knows You're a Dog"p. 168
Levels of Evaluationp. 169
Intellectual Accessp. 169
Library User Instructionp. 175
Physical Accessp. 177
Patrons with Disabilitiesp. 177
Technological Accessp. 177
Network Connectionp. 178
Computer Workstationp. 178
Web Browser Softwarep. 178
HTML Standardsp. 179
Web Server Logsp. 179
Internet Filtersp. 179
Conclusionp. 179
Resourcesp. 180
Method @ A Glance: Rating Scalep. 183
Case @ A Glance: Developing Search Engine Evaluation Criteriap. 184
Case Study 5.1 Developing Search Engine Evaluation Criteriap. 185
Introductionp. 185
Search Engine Evaluation Criteriap. 185
General Criteria for Evaluating Search Enginesp. 186
Database Criteriap. 187
Input Interfacep. 188
Search Capabilitiesp. 189
Output and Displayp. 190
Other Evaluation Criteriap. 192
Data Sourcesp. 192
Conclusionp. 193
Resourcesp. 193
Appendix 5.1.1 Evaluation Checklistp. 194
Databasep. 194
Input Interfacep. 195
Search Capabilities and Flexibilityp. 196
Outputp. 197
Help/Otherp. 198
Overall Scorep. 198
Method @ A Glance: Guidelinesp. 199
Case @ A Glance: Creating Accessibility Guidelines for Web Page Developersp. 200
Case Study 5.2 Creating Accessibility Guidelines for Web Page Developersp. 201
The Settingp. 201
Impetusp. 201
Adaptive Workstationsp. 202
Standards Development at Kent State Universityp. 203
Methodp. 206
Findingsp. 206
Interpretationp. 206
Actionp. 207
Evaluationp. 207
Resourcesp. 207
6 The Nature of Evaluationp. 209
Introductionp. 209
The Context for Evaluationp. 209
The Societal Contextp. 209
The Professional Contextp. 210
The Institutional Contextp. 210
The Administrative Contextp. 211
The Functional Contextp. 211
The Technological Contextp. 211
The Patron Contextp. 212
Assigning Valuep. 212
Value and Valuesp. 212
Value and Benefitp. 213
Value and Goalsp. 213
Value and Qualityp. 214
Value and Quantityp. 214
Approaches to Evaluationp. 215
Ad Hoc/As Needed/As Requiredp. 215
Externally Centeredp. 216
Internally Centeredp. 216
Research Centeredp. 217
Evaluation and Decision Makingp. 217
The Need for Decisionsp. 217
Authority for Decision Makingp. 217
Types of Decisionsp. 218
Evaluating Decisionsp. 219
Resourcesp. 219
Bibliographyp. 221
Indexp. 233

Google Preview