Cover image for E-business best practices : leveraging technology for business advantage
E-business best practices : leveraging technology for business advantage
McKie, Stewart.
Personal Author:
Publication Information:
New York : Wiley, [2001]

Physical Description:
xx, 204 pages : illustrations ; 24 cm
Format :


Call Number
Material Type
Home Location
Item Holds
HD30.37 .M393 2001 Adult Non-Fiction Central Closed Stacks

On Order



Provides managers with a road map for evaluating e-business technologies and developing winning e-business strategies
In a world where you're either in e-business or out of business, this book is an indispensable resource for companies to see what ways e-business technology is being implemented with the best results. E-Business Best Practices is not an implementation guide, but a road map for business exchange agents and employees charged with figuring out e-business strategies and evaluating e-business software. Written by a business technology consultant who, over the past twenty years, has worked with dozens of companies in the United States and Europe, this book provides readers with a comprehensive look at best practices in e-business technology around the world.
Stewart McKie (Shaftesbury, UK) has been in the business of marketing, implementing, and designing business management software since 1982. He is the Technology Editor for Business Finance magazine and the author of Wiley's Client/Server Accounting (0-471-15784-8).

Author Notes

Stewart McKie has been in the business of marketing, implementing, and designing business management software since 1982

Table of Contents

Prefacep. xv
Introductionp. 1
Thinking Outside-Inp. 2
Technology Churnp. 3
Business Asset Managementp. 5
Process Demolitionp. 7
Chapter 1 E-Business Landscapep. 11
Browser/Serverp. 12
Clickstream Farmingp. 16
Everything's a URLp. 17
Event-Aware Enterprisesp. 19
Four Faces of the Internetp. 20
Integration Rulesp. 22
ISP to ASP to BSPp. 23
Matchmakingp. 24
Portals on the Worldp. 25
Document-level APIsp. 27
Chapter 2 E-Business Management: Going Beyond ERPp. 29
Rationale for ERPp. 30
The Drawbacks of ERPp. 32
ERP Reality Checkp. 33
Extended ERPp. 34
Extended ERP versus EAMp. 36
Future of ERPp. 37
Application Frameworksp. 38
Chapter 3 Monitor to Manage: Enterprise Positioning Systemp. 43
Business Monitoringp. 45
Implementing Business Monitoringp. 53
E-Business Analyticsp. 55
Chapter 4 Collaborate to Competep. 63
Technology of Collaborationp. 64
Collaboration Serversp. 66
Internet as Intermediaryp. 69
Virtual Marketsp. 70
Niche Communitiesp. 71
One-to-Many Collaboration Chainsp. 72
"Virtual" Applicationsp. 75
Chapter 5 Customer Relationship Managementp. 77
World of CRMp. 78
Positioning CRM Technologyp. 80
CRM: Target, Acquire, and Retainp. 82
E-Customer Relationship Managementp. 86
The Importance of ERP Integrationp. 92
Closed-Loop eCRMp. 95
Chapter 6 E-Procurementp. 97
E-Procurement: Process, Costs, and Rolesp. 99
Operational Resource Procurementp. 103
Collaborative E-Procurementp. 106
Chapter 7 Knowledge Managementp. 111
The KM Landscapep. 113
Data Sourcesp. 116
Information Warehousesp. 117
Disseminating Knowledgep. 119
Enhancing Knowledgep. 122
Knowledge Technologyp. 123
Chapter 8 Digital Asset Managementp. 125
Portals: Gateways to Digital Assetsp. 126
Portal Variantsp. 128
Departmental Portalsp. 130
Business Partner Portalsp. 132
Message Managementp. 133
Chapter 9 Software as Servicep. 141
Build, Buy, or Brokerp. 142
From ISP to BSPp. 145
ASPsp. 146
BSPsp. 151
Chapter 10 XML Everywherep. 155
Understanding XMLp. 157
XML and EDIp. 160
XML as Document APIp. 161
XML and Business Process Reengineeringp. 162
Chapter 11 Hackett Benchmarking Solutions on Best Practicesp. 167
Hackett on Financep. 168
Hackett on Human Resourcesp. 171
Hackett on ITp. 173
Hackett on Planning and Performance Measurementp. 176
Hackett on Procurementp. 178
Hackett on E-Businessp. 181
Selected Readingsp. 185
Glossaryp. 189
Indexp. 195