Cover image for Administrative office management : an introduction
Administrative office management : an introduction
Quible, Zane K., 1942-
Personal Author:
Seventh edition.
Publication Information:
Upper Saddle River, N.J. : Prentice Hall, [2001]

Physical Description:
xvii, 563 pages : illustrations ; 28 cm
Subject Term:
Format :


Call Number
Material Type
Home Location
Central Library HF5547 .Q49 2001 Adult Non-Fiction Non-Fiction Area-Oversize

On Order



Updated to keep pace with rapid technological advances, this comprehensive introduction to office management focuses on what office managers actually do on the job.



As with earlier editions of this text, my goal at the outset of the revision process was to create a technologically current product its users would find informative, highly readable, pedagogically sound, and technically accurate. I believe I have succeeded in this regard. Because the area of administrative office management has a heavy technological foundation, change often occurs at a mind-boggling rate. Nevertheless, during the production process, content updates to reflect these new developments occurred during this revision until the last possible moment. Often accompanying advancements in technology are changes in processes and procedures. This revision has also captured these kinds of changes. From a technological standpoint, two developments--the desktop computer and the Internet--have had a profound impact on administrative office management. During the early development of these two phenomena, very few individuals likely predicted with a high degree of accuracy the nature of the impact they would have on administrative office management. Nonetheless, one prediction is crystal clear: Change will continue, often at a blazing rate. Much of it will be technologically driven, requiring adaptation of processes and procedures. Pedagogical Devices A number of pedagogical devices, some of which are new and others which are retained from earlier editions, are found in this text. Among the devices found in each chapter are the following: Chapter Aim: Gives the learner the expected outcome following his or her studying the content of the chapter. Chapter Outline: Provides the learner with a list of headings and subheadings in each chapter. Chapter Terms: Identifies the list of key terms found in the chapter. Marginal Definitions: Gives a brief definition of the key terms found in the chapter near where they are first used. Implications for the Administrative Office Manager: Provides a brief discussion of the how the chapter's content impacts the job of the administrative office manager. Review Questions: Includes a list of questions based on the content found in the chapter. Discussion Questions: Offers a brief scenario that allows students to become engaged in a discussion of how they would handle a situation relevant to the chapter's topic. Student Projects and Activities: Provides several "enrichment" projects and activities, based on the content of the chapter. One of the three in each chapter involves the use of the Internet. Minicase: Provides a description of a situation, followed by one or more questions based on the situation. The minicase found in each chapter can be used in a variety of ways, including for class discussion or to provide the basis for a written analysis. Case: Provides a description of a situation, followed by one or more questions that the learner will answer, based on his/her background knowledge obtained from reading the chapter. The case found in each chapter can also be used in a variety of ways, including use for class discussion or use to provide the basis for a written analysis. Other pedagogical features include the following: Highly readable writing style. Figures that add understanding to chapter material. Photos that add value to chapter content. In addition to these pedagogical devices/features, this product is accompanied by a student's Web site. For each chapter, the Web site contains the following features: Chapter overview, multiple-choice and true-false questions that are electronically graded, an Internet search feature, and most of the textual content found on the PowerPoint slides. Students are able to supply the missing content when viewing the instructor's PowerPoint slides. Instructor Aids A number of instructor aids accompany this text, including the following: Instructor's Manual (hard copy) accompanied by the Instructor's CD. The Instructor's Manual contains answers to review questions, responses to discussion questions, and solutions to the minicase and case found at the end of each of the 25 chapters. In addition, it contains time schedules, sample course objectives, sample teaching procedures, and information about supplementary teaching material. The Instructor's CD, on the other hand, contains PowerPoint slides, the testbank (in both Word and Word Perfect formats), and lecture notes for each chapter. The advantage of maintaining these features in electronic format is that instructors are able to modify content to meet their individual needs. For instructors who wish to supplement the lecture notes found on the CD with their own lecture notes, this material can be easily added. The same holds true for modifying the PowerPoint slides, enabling them to parallel modified lecture material. Organizational Structure This text contains five basic units, with several chapters included in each unit. Among the chapters are the following: Unit I: Principles of Administrative Office Management. This unit includes chapters dealing with the following topics: the managerial process, the organizing process, and the communication process. Unit II: Management of the Office Environment. This unit includes chapters dealing with office layout, office environment, and office equipment and furniture. Unit III: Management of Office Employees. The chapters found in this unit include the following: selecting office employees, developing office employees, supervising office employees, motivating, performance appraisal, job analysis, job evaluation, salary administration, work measurement, and productivity. Unit IV: Management of Office Systems. Included in this unit are the following chapters: systems analysis, computer technology, telecommunications technology, applications software, and records management and micrographics. Unit V: Management of Office Functions. This unit includes chapters on forms design and control, office reprographics and mail services, quality and quantity control, and budgetary and cost control. Content Additions A number of new topics have been included in this edition. Among them are the following: small groups, new developments in heating/air condition systems, dealing with environmental mold, employee comfort trends, new techniques for forecasting employee needs, increased diversity in the work place, benchmarking, virtual reality training, job characteristics theory of motivation, workplace violence, new techniques of job analysis and job evaluation, O*Net, Health Insurance Portability and Accountability Act of 1996, and broadbanding. Other new topics include data warehousing, utility computing, grid computing, servers, tablet PCs, electronic transfer, DVD technology, handheld data-entry devices, USB pen drives, e-printing, computer misuse, Voice Over Internet Protocol, unified messaging, digitizing media, storage application service providers, and Six Sigma. Excerpted from Administrative Office Management: An Introduction by Zane K. Quible All rights reserved by the original copyright owners. Excerpts are provided for display purposes only and may not be reproduced, reprinted or distributed without the written permission of the publisher.

Table of Contents

I Principles of Administrative Office Management
1 The Managerial Process
2 The Organizing Process
3 The Communication Process
II Management of the Office Environment
4 Office Layout
5 Office Environment
6 Office Equipment and Furniture
III Management of Office Employees
7 Selecting Office Employees
8 Developing Office Employees
9 Supervising Office Employees
10 Motivating Office Employees
11 Appraising Performance of Office Employees
12 Analyzing Jobs of Office Employees
13 Evaluating Jobs of Office Employees
14 Administering Salaries of Office Employees
15 Measuring Output of Office Employees
16 Improving Productivity of Office Employees
IV Management of Office Systems
17 Systems Analysis
18 Computer Technology
19 Telecommunications Technology
20 Applications Software
21 Records Management and Micrographics
V Management of Office Functions
22 Forms Design and Control
23 Office Reprographics and Mail Services
24 Quality and Quantity Control
25 Budgetary and Cost Control

Google Preview