Cover image for Computer telephony encyclopedia
Title:
Computer telephony encyclopedia
Author:
Grigonis, Richard.
Personal Author:
Publication Information:
New York : CMP Books ; Berkeley, CA : Distributed to the book trade in the U.S. and Canada by Publishers Group West, [2000]

©2000
Physical Description:
563 pages : illustrations ; 24 cm
Summary:
"Practical, in-depth, and accessible explanations of essential topics in computer telephony"--Cover.
General Note:
Includes index.
Language:
English
ISBN:
9781578200450
Format :
Book

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TK6007 .G75 2000 Adult Non-Fiction Central Closed Stacks-Non circulating
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Summary

Summary

If you want to grasp the full length and breadth of the rapidly developing computer telephony field, this book is the place to start. Author Richard Grigonis thoroughly explains even the most abstruse ideas in a concise manner that is aimed at all kinds of readers -- students, business executives, telecom managers, call center supervisors or entrepreneurial developers. Each encyclopedia entry is both an adroit explanation of computer telephony technology and a buyer's guide-like discussion of real-world products based upon technology currently available for business and residential communications solutions. ;


Author Notes

Richard Grigonis is senior technical editor of Computer Telephony magazine. The winner of several programming awards, Richard has also designed and implemented complete LAN and business systems. He has also advised foreign governments on computer telephony and call center technology.