A world of differences -- The "e" factors -- The secret contract -- The territorial itch -- The inside-out donut -- The Johari window -- The actor's roles -- Marathons or horse races -- The self-fulfilling prophecy -- The stroking formula -- Parents, adults, and children -- Power politics -- Teams and captains -- Outward and visible signs -- Tribes and their ways -- Find your God -- Counting and costing -- The customer is always there -- Curiosity made the cat -- Shamrocks galore.