I. Introduction To Operations Management -- 1. Operations and Productivity -- 2. Operations Strategy for Competitive Advantage -- 3. Operations in a Global Environment -- 4. Forecasting -- II. Designing Operations -- 5. Design of Goods and Services -- 6. Managing Quality -- 6S: Statistical Process Control -- 7. Process Strategy and Capacity Planning -- 7S: Operations Technology, the Internet, and ERP -- 8. Location Strategies -- 9. Layout Strategy -- 10. Human Resources and Job Design -- 10S: Work Measurement -- III. Managing Operations -- 11. Supply Chain Management -- 11S. E-Commerce and Operations Management -- 12. Inventory Management -- 12S: Just-in-Time Systems -- 13. Aggregate Planning -- 14. Material Requirements Planning (MRP) -- 15. Short-Term Scheduling -- 16. Project Management -- 17. Maintenance and Reliability -- IV. Quantitative Modules -- A: Decision Making Tools -- B: Linear Programming -- C: Transportation Models -- D: Waiting-Line Models -- E: Learning Curves -- F: Simulation -- IV. Tutorials On Student CD ROM -- 1. Statistical Tools for Managers -- 2. Acceptance Sampling -- 3. The Simplex Method of Linear Programming -- 4. The MODI and VAM Methods of Solving Transportation Problems.