Cover image for The Six Sigma way : how GE, Motorola, and other top companies are honing their performance
The Six Sigma way : how GE, Motorola, and other top companies are honing their performance
Pande, Peter S.
Personal Author:
Publication Information:
New York : McGraw-Hill, [2000]

Physical Description:
xxiv, 422 pages : illustrations ; 23 cm
Format :


Call Number
Material Type
Home Location
Item Holds
TS156 .P263 2000 Adult Non-Fiction Non-Fiction Area

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Six Sigma was originally developed at Motorola in the 1980's and has become one of the most widely discussed and reported trends in business over the past two years, thanks largely to the phenomenal successes of the Six Sigma program at one of the world's most successful companies, GE.

Author Notes

Peter S. Pande is Founder and President of Pivotal Resources, an international consulting firm providing Six Sigma implementation, training, and management development services in industries from financial services to high technology. Robert P. Neuman, Ph.D., is a senior Consultant with Pivotal Resources. He is a noted speaker in business improvement methods and Six Sigma.Roland R. Cavanagh, P.E., is a professional engineer and Pivotal Resources Consultant with Pivotal Resources. His areas of expertise include process measurement and applied statistics, business reorganization, and Six Sigma methods.

Table of Contents

Part I An Executive Overview of Six Sigma
Chapter 1 A Powerful Strategy for Sustained Success
Chapter 2 Key Concepts of the Six Sigma System
Chapter 3 Why Is Six Sigma Succeeding Where Total Quality "Failed"?
Chapter 4 Applying Six Sigma to Service and Manufacturing
Chapter 5 The Six Sigma Roadmap
Part II Gearing Up and Adapting Six Sigma to Your Organization
Chapter 6 Is Six Sigma Right for Us Now?
Chapter 7 How and Where Should We Start Our Efforts?
Chapter 8 The Politics of Six Sigma: Preparing Leaders to Launch and Guide the Effort
Chapter 9 Preparing Black Belts and Other Key Roles
Chapter 10 Training the Organization for Six Sigma
Part III Implementing Six Sigma: The Roadmap and Tools
Chapter 12 Identifying Core Processes and Key Customers (Roadmap Step 1)
Chapter 13 Defining Customer Requirements (Roadmap Step 2)
Chapter 14 Measuring Current Performance (Roadmap Step 3)
Chapter 15 Six Sigma Process Improvement (Roadmap Step 4)
Chapter 16 Six Sigma Process Improvement (Roadmap Step 4A)
Chapter 17 Expanding & Integrating the Six Sigma System (Roadmap Step 5)
Chapter 18 Advanced Six Sigma Tools: An Overview
Conclusion: Twelve Keys to Success.