Cover image for Performance scorecards : measuring the right things in the real world
Title:
Performance scorecards : measuring the right things in the real world
Author:
Chang, Richard Y.
Personal Author:
Edition:
First edition.
Publication Information:
San Francisco : Jossey-Bass Publishers, [2000]

©2000
Physical Description:
xxviii, 162 pages : illustrations ; 24 cm
Language:
English
Contents:
The performance problem -- Setting the stage for scorecards -- Collect scorecard inputs -- Create your scorecard -- Cultivate your scorecard -- Cascade your scorecard -- Connect your scorecard -- Confirm your scorecard -- Knowing the score.
Added Author:
ISBN:
9780787952723
Format :
Book

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Library
Call Number
Material Type
Home Location
Status
Central Library HD58.9 .C483 2000 Adult Non-Fiction Non-Fiction Area
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Summary

Summary

Base your business decisions on up-to-the-minute "snapshots" of your company's performance. Because they can be customized to track indicators specific to your organization's success, Performance Scorecards are a busy manager's best resource for quickly aligning strategy and promoting behaviors that lead to desired results. Use them to gauge sales, employee satisfaction, quality-whatever factors most influence your company's progress. You'll be able to make better, more informed decisions, guide and manage shifts in business direction, and keep every employee focused on important business goals. Through their fictional account of manager Vince Sharp's use of the scorecards, Chang and Morgan show readers exactly how the process works. .


Author Notes

RICHARD CHANG, Ph.D., president and CEO of Richard Chang Associates, Inc., is an internationally recognized management consultant whose clients include Toshiba, Marriott, Fidelity Investments, Hasbro, and Universal Studios. He has served as chair of the board for the American Society for Training and Development and as a judge for the prestigious Malcolm Baldrige National Quality Award. MARK W. MORGAN, Ed.D., is a senior consultant with Richard Chang Associates, Inc., and serves as an examiner for the Malcolm Baldridge National Quality Award. He also taught at the Florida Institute of Technology and the University of Central Florida.


Table of Contents

The Authoring Team
Preface
Acknowledgements
Introduction
The Performance Problem
Setting the Stage for Scorecards
Collect Scorecard Inputs
Create Your Scorecard
Cultivate Your Scorecard
Cascade Your Scorecard
Connect Your Scorecard
Confirm Your Scorecard
Knowing the Score
References

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