Cover image for Call center benchmarking : how good is "good enough?"
Call center benchmarking : how good is "good enough?"
Title:
Call center benchmarking : how good is "good enough?"
Author:
Anton, Jon.
Personal Author:
Anton, Jon.
Publication Information:
West Lafayette, Ind. : Ichor Business Books, [2000]

©2000
Physical Description:
viii, 84 pages : illustrations ; 23 cm.
Series:
Customer access management

Customer access management.
Language:
English
Subject Term:
Call centers -- United States -- Management.

Benchmarking (Management) -- United States.
Added Author:
Gustin, David, 1962-
ISBN:
9781557532152
Format :
Book

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