Cover image for Inbound customer callcenter design : management information systems
Title:
Inbound customer callcenter design : management information systems
Author:
Anton, Jon.
Personal Author:
Edition:
Third edition.
Publication Information:
West Lafayette, Ind. : Ichor Business Books, [1998]

©1998
Physical Description:
xvi, 306 pages : illustrations ; 28 cm
Language:
English
ISBN:
9781557531308
Format :
Book

Available:*

Library
Call Number
Material Type
Home Location
Status
Central Library HE8788 .A67 1998 Adult Non-Fiction Central Closed Stacks-Oversize
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Summary

Summary

This book is educational, easy to understand, and not only a must for call center managers, but it will help CSRs understand the significant role they play in the overall operation of a call center, and in their organization's CRM strategies


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