Cover image for Procedures for the office professional
Title:
Procedures for the office professional
Author:
Fulton-Calkins, Patsy, 1934-
Edition:
Fourth edition.
Publication Information:
Australia ; Cincinnati, Ohio : South-Western Educational Pub., [2000]

©2000
Physical Description:
xvi, 613 pages : illustrations (some color) ; 24 cm + 1 computer disk (3 1/2 in.)
General Note:
Includes index.
Language:
English
ISBN:
9780538722117

9780538722124
Format :
Book

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Summary

Summary

This textbook is designed to help the prospective office professional to meet the challenges he or she will encounter and be successful in the office career. It covers the areas of technology, communication, human relations, time and organization management, decision making, creative thinking, and life-long learning.


Summary

This textbook is designed to help the prospective office professional to meet the challenges he or she will encounter and be successful in the office career. It covers the areas of technology, communication, human relations, time and organization management, decision making, creative thinking, and life-long learning.


Table of Contents

Part I The Twenty-First Century Office
1 A Changing Workplace
2 The Office Team and Environment
3 Productivity in the Office
4 Ethical Behavior
Part II Office Technology
5 Computer Information Processing
6 Computer Software
7 Reprographic Resources
8 The Virtual Office
Part III Office Communication
9 The Communication Process
10 Written Communications
11 Communicating: The Presentation
12 Telecommunication Skills
13 Office Mail
Part IV Records Management
14 Records Management Rules and Procedures
15 Document Management Technology
Part V Meetings, Travel, and Financial Documents
16 Meetings and Conferences
17 Travel Arrangements
18 Financial Documents
Part VI The Office Professional's Career
19 Employment and Advancement
20 Leadership and Management