Cover image for Training for software rollouts : the definitive guide to developing and implementing software training programs
Title:
Training for software rollouts : the definitive guide to developing and implementing software training programs
Author:
Trepper, Charles H.
Personal Author:
Publication Information:
New York, N.Y. : McGraw Hill, [2000]

©2000
Physical Description:
xiii, 487 pages ; 25 cm
General Note:
Includes index.
Language:
English
ISBN:
9780071349239
Format :
Book

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Library
Call Number
Material Type
Home Location
Status
Central Library HD9999.I492 T74 2000 Adult Non-Fiction Central Closed Stacks
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Summary

Summary

Leads I/T managers, training managers, or consultants responsible for a software rollout through the process of creating and delivering a state-of-the-art training program. This comprehensive guide covers widely used applications, such as Windows 98 and NT, MS Office, MCSE applications, SAP, Oracle, Baan, PeopleSoft, and Lotus Notes.


Table of Contents

Introduction
Part I Designing, Developing, and Implementing a Software Training Program for Your Organization
Chapter 1 Getting Started - Political and Organizational Issues
Chapter 2 How to Conduct a Training Needs Analysis
Chapter 3 Creating a Budget and Time Line for the Training Program
Chapter 4 Designing the Training Program
Chapter 5 Self-Directed Training versus Classroom Training
Chapter 6 Make or Buy - Purchasing Training versus Developing and Delivering Training in House
Chapter 7 Purchasing Training
Chapter 8 Customizing Packaged Training to Meet the Needs of Your Organization
Chapter 9 Implementing the Training Program
Chapter 10 Communicating the Training Rollout to the Organization
Chapter 11 Tips for the Trainer
Chapter 12 Measuring Training Success by Measuring On-the-Job Trainee Performance
Chapter 13 Training the I/T Staff
Chapter 14 Training Issues After a Software Rollout
Part Two Application-Specific Training Issues
Chapter 15 Ms Office Training
Chapter 16 Windows 98/NT/2000 Training
Chapter 17 Lotus Notes Training: A Case Study and Lessons Learned
Chapter 18 SAP Training
Chapter 19 Oracle Applications Training
Appendices
Index

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