Cover image for On time technology implementation : how to achieve implementation success with limited time and resources
Title:
On time technology implementation : how to achieve implementation success with limited time and resources
Author:
Lientz, Bennet P.
Personal Author:
Publication Information:
San Diego, Calif. ; London : Academic Press, [2000]

©2000
Physical Description:
xxi, 293 pages : illustrations ; 23 cm
Language:
English
Contents:
pt. I. Set the direction. ch. 1. Introduction ; ch. 2. Develop the business process plan and strategy ; ch. 3. Defining the new process, benefits, and requirements ; ch. 4. Assess outsourcing -- pt. II. Software development. ch. 5. Define requirements and do prototyping ; ch. 6. Perform system development and integration ; ch. 7. Conversion, procedures, and training ; ch. 8. Perform maintenance, enhancement, and production support -- pt. III. Software packages. ch. 9. Carry out evaluation and selection ; ch. 10. Conduct negotiations and define the implementation plan ; ch. 11. Implement the package -- pt. IV. Knowledge management. ch. 12. Identify oppportunities and develop your strategy ; ch. 13. Analyze knowledge management technologies and services ; ch. 14. Implement knowledge management -- pt. V. Electronic commerce and implementation issues. ch. 15. Implementing electronic commerce ; ch. 16. Overcome implementation issues -- Index.
Added Author:
ISBN:
9780124499751
Format :
Book

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Central Library HD69.P75 L545 2000 Adult Non-Fiction Central Closed Stacks
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Summary

Summary

On Time Technology Implementation presents technology implementation guidelines and lessons learned from over 30 years of successful, hands-on project experience.


Author Notes

The authors have over 45 years of hands-on project management experience, including turning around ten failing projects. They have worked with client-server systems, large-scale software packages, intranet/extranet systems, data warehousing, and knowledge management. In addition, they have taught project management courses and seminars to over 6000 people on five continents.


Table of Contents

Prefacep. xvii
Part I Set the Direction
Chapter 1 Introduction
Introductionp. 3
Business Direction of Information Technologyp. 4
Business Processes and Technologyp. 5
Technology and Software Tool Trendsp. 6
Challenges Facing Information Technology and Managementp. 7
Critical Success Factors in Systems and Technologyp. 7
Trends in Software Developmentp. 8
Trends in Software Packagesp. 9
Trends in Knowledge Managementp. 9
Techniques of the Pastp. 10
Where Are the Benefits?p. 11
A Real World Approachp. 12
Organization of the Bookp. 13
Transition to a New Approachp. 16
Examplesp. 16
Lessons Learnedp. 16
Summaryp. 17
What to Do Nextp. 18
Chapter 2 Develop the Business Process Plan and Strategy
Introductionp. 19
Observations on Business Processesp. 20
Common Problems with Processesp. 21
Steps in Developing the Process Plan and Strategyp. 22
How to Build Your First Process Planp. 28
What Can Go Wrong?p. 28
Reduced Schedule and Low-Cost Approachp. 29
Examplesp. 30
Lessons Learnedp. 32
Summaryp. 33
What to Do Nextp. 34
Chapter 3 Defining the New Process, Benefits, and Requirements
Introductionp. 35
Step 1 Define the New Business Processp. 36
Step 2 Determine Requirements for the New Processp. 38
Step 3 Identify Costs and Benefitsp. 40
Step 4 Present the Results to Managementp. 43
Step 5 Determine the Technology Approach and Refine Costs and Benefitsp. 46
Step 6 Make the Buy or Build Decisionp. 48
What Can Go Wrong?p. 56
Reduced Schedule and Cost Approachp. 57
Examplesp. 57
Lessons Learnedp. 57
Summaryp. 58
What to Do Nextp. 58
Chapter 4 Assess Outsourcing
Introductionp. 59
The Outsourcer's View of the Worldp. 60
What Can Be Outsourced?p. 61
Steps in Outsourcingp. 68
What Can Go Wrong?p. 76
Reduced Schedule and Cost Approachp. 77
Examplesp. 77
Lessons Learnedp. 78
Summaryp. 79
What to Do Nextp. 79
Part II Software Development
Chapter 5 Define Requirements and Do Prototyping
Introductionp. 83
Step 1 Identify the Development Team and Establish the Development Planp. 85
Step 2 Develop Detailed Requirements for Developmentp. 86
Step 3 Determine the Methods and Tools To Be Applied Throughout Developmentp. 91
Step 4 Perform Data Analysisp. 93
Step 5 Develop the First Prototypep. 93
Step 6 Conduct a Pilot of the Prototype and the New Processp. 94
Step 7 Refine the Prototype and Conduct More Pilotsp. 96
What Can Go Wrong?p. 97
Reduced Schedule and Cost Approachp. 97
Examplesp. 98
Lessons Learnedp. 99
Summaryp. 99
What to Do Nextp. 100
Chapter 6 Perform System Development and Integration
Introductionp. 101
Computer-Aided Software Engineeringp. 102
System Designp. 103
Programming and Unit Testingp. 105
Testing Preparation and Test Categoriesp. 107
Integration of Programsp. 110
Integration Testingp. 111
System Testingp. 111
What Can Go Wrong?p. 111
Reduced Schedule and Cost Approachp. 112
Examplesp. 112
Lessons Learnedp. 113
Summaryp. 114
What to Do Nextp. 114
Chapter 7 Conversion, Procedures, and Training
Introductionp. 115
Steps in Data Conversionp. 118
Steps in Documentation and Proceduresp. 121
Steps in Training and Using Training Materialsp. 123
What Can Go Wrong?p. 125
Reduced Schedule and Cost Approachp. 126
Examplesp. 126
Lessons Learnedp. 127
Summaryp. 127
What to Do Nextp. 128
Chapter 8 Perform Maintenance, Enhancement, and Production Support
Introductionp. 129
Issues in Maintenancep. 130
Issues in Enhancementsp. 132
Issues in Production Supportp. 133
Maintenance and Enhancement Stepsp. 135
Implement a Maintenance and Enhancement Policyp. 139
Routine Production Supportp. 140
Production Crisesp. 141
Implementing a Production Strategyp. 142
What Can Go Wrong?p. 142
Reduced Schedule and Cost Approachp. 143
Examplesp. 143
Lessons Learnedp. 143
Summaryp. 144
What to Do Nextp. 144
Part III Software Packages
Chapter 9 Carry Out Evaluation and Selection
Introductionp. 147
Selecting a Winning Combinationp. 148
Seven Steps in Evaluation and Selectionp. 149
What Can Go Wrong?p. 165
Reduced Schedule and Cost Approachp. 165
Examplesp. 166
Lessons Learnedp. 167
Summaryp. 167
What to Do Nextp. 167
Chapter 10 Conduct Negotiations and Define the Implementation Plan
Introductionp. 169
Contract Negotiations for the Software packagep. 169
Contract Negotiations for Consultantsp. 172
Implementation Planning Stepsp. 175
What Can Go Wrong?p. 181
Reduced Schedule and Cost Approachp. 182
Examplesp. 182
Lessons Learnedp. 182
Summaryp. 183
What to Do Nextp. 183
Chapter 11 Implement the Package
Introductionp. 185
Managing Consultantsp. 187
The Package or the Process--Who Wins?p. 188
Steps in Package Implementationp. 189
Implementing New Software Package Releasesp. 197
Implementing ERP Softwarep. 198
What Can Go Wrong?p. 199
Reduced Schedule and Cost Approachp. 199
Examplesp. 200
Lessons Learnedp. 200
Summaryp. 201
What to Do Nextp. 201
Part IV Knowledge Management
Chapter 12 Identify Opportunities and Develop Your Strategy
Introductionp. 205
Issues in Knowledge Managementp. 208
Steps in Establishing Knowledge Managementp. 209
Example: The Lessons Learned Knowledge Basep. 215
What Can Go Wrong?p. 218
Reduced Schedule and Cost Approachp. 219
Examplesp. 219
Lessons Learnedp. 220
Summaryp. 220
What to Do Nextp. 220
Chapter 13 Analyze Knowledge Management Technologies and Services
Introductionp. 223
Data Preparationp. 223
Metadatap. 224
On-Line Analytical Processingp. 225
Modelsp. 227
Artificial Intelligencep. 228
Data Miningp. 229
Data Visualizationp. 230
Combining Methodsp. 231
Example: Enterprise Resource Planningp. 232
Consultants in Knowledge Managementp. 232
Evaluation of Productsp. 234
What Can Go Wrong?p. 235
Reduced Schedule and Cost Approachp. 235
Examplesp. 235
Lessons Learnedp. 236
Summaryp. 236
What to Do Nextp. 236
Chapter 14 Implement Knowledge Management
Introductionp. 239
Steps in Implementing Knowledge Managementp. 240
Establish the Lessons Learned Knowledge Basep. 251
Management and Support of Knowledge Managementp. 252
What Can Go Wrong?p. 254
Reduced Schedule and Cost Approachp. 255
Examplesp. 255
Lessons Learnedp. 256
Summaryp. 256
What to Do Nextp. 256
Part V Electronic Commerce and Implementation Issues
Chapter 15 Implementing Electronic Commerce
Introductionp. 259
Steps in Implementing E-Commercep. 260
What Can Go Wrong?p. 270
Reduced Schedule and Cost Approachp. 271
Examplesp. 271
Lessons Learnedp. 272
Summaryp. 273
What to Do Nextp. 273
Chapter 16 Overcome Implementation Issues
Introductionp. 275
Lack of Top Management Commitmentp. 275
Failure to Gain User Commitmentp. 276
Misunderstanding Requirementsp. 277
Lack of User Involvementp. 278
Failure to Manage End-User Expectationsp. 278
Changing Scope, Objectives, and Requirementsp. 279
Lack of Required Knowledge and Skills in the Teamp. 280
New Technologyp. 280
Insufficient or Inappropriate Staffingp. 281
Conflicts among User Departmentsp. 282
Management Directs the Implementationp. 282
A System Is Implemented, but There Is No Benefitp. 283
Many Problems Build Up during Implementationp. 284
Wrong Technology Solution Chosen for Implementationp. 284
New Process and System Are Operational, but Dysfunctional with the Organizationp. 285
Picking Up the Pieces When the Implementation Failsp. 286
Summaryp. 287
Indexp. 289

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