Social and organizational consequences of wireless communication -- Mobile communication: theories, data, and potential impact / with Philip Aspden -- Attitudes toward voice mail and telephone answering machines / with Philip Aspden and Warren Reich -- Corporate culture transformation in the telephone companies -- Caller-ID, privacy, and social processes -- Understanding communication privacy: unlisted telephone subscribers / Obscene telephone calls to women: empirical and theoretical dimensions / Gender relations and telephone calls: a survey of obscene telephone calls to males and females / Consumer spending behavior / with Carl Batt -- Slamming back: customer choice and retention in local telephone markets / with Philip Aspden -- Industrial engineering versus individual ingenuity.