Call center management on fast forward : succeeding in today's dynamic inbound environment
Title:
Call center management on fast forward : succeeding in today's dynamic inbound environment
Author:
Cleveland, Brad.
Personal Author:
Edition:
First edition.
Publication Information:
Annapolis, Md. : Call Center Press, [1997]
©1997
Physical Description:
xv, 281 pages : illustrations ; 23 cm
Language:
English
Subject Term:
Added Author:
Electronic Access:
Table of contents http://lcweb.loc.gov/catdir/toc/97-68740.html
ISBN:
9780965909303
Format :
Book
