Cover image for The power of positive confrontation : the skills you need to know to handle conflicts at work, home, and in life
Title:
The power of positive confrontation : the skills you need to know to handle conflicts at work, home, and in life
Author:
Pachter, Barbara.
Personal Author:
Publication Information:
New York : Marlowe & Co. : Distributed by Publishers Group West, [2000]

©2000
Physical Description:
xiv, 273 pages ; 22 cm
Language:
English
Added Author:
ISBN:
9781569246795
Format :
Book

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BF637.I48 P33 2000 Adult Non-Fiction Central Closed Stacks
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Summary

Summary

For everyone who was never taught that between bully and wimp lies a range of behavior that is positive, dignified, and useful for dealing with life's bothersome situations, Pachter offers a practical, step-by-step handbook that combines business etiquette with the principles of assertiveness training.


Reviews 1

Booklist Review

"We have a hard time talking to each other," states Pachter, a business communications consultant who offers effective and dignified ways to deal with confrontation in life's bothersome situations, both in the workplace and at home. We learn of 12 major conflicts that are common human relationship issues, including people's disregard for others' space and property, their encounters with those who spread offensive gossip and do not honor their commitments (such as always being late), and instances of favoritism shown by a boss or family member. The author discusses the consequences of nonconfrontation or negative confrontation, provides a guide to evaluating ourselves in those situations, and offers advice on how to reduce conflict. "WAC'em" is her key to positive confrontation, which stands for What is the problem, Ask what you want the other person to do, and Check in to determine the other person's reaction. We can never be too good at communicating, and this book has many valuable tips for those in the business world and elsewhere. --Mary Whaley