Cover image for World class quality : using design of experiments to make it happen
World class quality : using design of experiments to make it happen
Bhote, Keki R., 1925-2013.
Personal Author:
Second edition.
Publication Information:
New York : AMACOM, [2000]

Physical Description:
xxiv, 487 pages : illustrations ; 24 cm
Added Author:
Format :


Call Number
Material Type
Home Location
Item Holds
TS156 .B563 2000 Adult Non-Fiction Central Closed Stacks

On Order



The book that crowned the quality revolution (with over 100,000 copies sold since 1991) is poised to make it happen all over again. This new and expanded edition of the widely influential World Class Quality not only provides more techniques and case studies, but also extends them into new areas (such as the service sector) and shows how to use them in a wider variety of applications. A new coaching emphasis makes it easy for managers to make these tools available at all levels of a company and even to customers and suppliers. The book also offers: * A practical way to secure top management commitment and make ""Design of Experiments"" a way of life at any company * A new reliability technique that simulates field failures at the design stage so they can be prevented before production * A new chapter summarizing related qualitymanagement and control techniques, making this an essential book for managers concerned with quality." "

Author Notes

Keki R. Bhote (Glencoe, IL) is president of Keki R. Bhote Associates, a consulting group specializing in quality and productivity improvement.


Reviews 1

Choice Review

An interesting, useful, and informative book on quality improvement, very important in a free market economy. Part 1 describes four stages of quality; Part 2, the most important, highlights some appropriate aspects of the statistical design of experiments (DOE), a very effective industrial tool for assessing and improving the quality of consumer goods. After discussing briefly the shortcomings of two known DOE techniques (i.e., the classical fractional factorial design technique, and the Taguchi technique using the concept of orthogonal array), Bhote describes at great length the Shainin techniques, which include multivariable charts, paired comparisons, full factorials, variables search, components search, B versus C (B and C are two levels of a variable), and scatter diagrams. Included is a comprehensive case study using these techniques. Part 3 comments on the drawbacks of control charts, also called Statistical Process Control (SPC), and other elementary statistical problem-solving tools, and describes the newer SPC tool, precontrol, which is simple, powerful, and cost effective. The final part urges the implementation of the concepts and practices of DOE/SPC. Very little mathematics is used, and the material is easy to understand. An attractive feature is the case studies and practical exercises. A good addition to the statistical literature. Highly recommended for advanced undergraduates and up.-D. V. Chopra, Wichita State University