Cover image for Housekeeping management
Title:
Housekeeping management
Author:
Casado, Matt A., 1937-
Personal Author:
Publication Information:
New York : John Wiley, [2000]

©2000
Physical Description:
xiv, 290 pages : illustrations ; 24 cm
General Note:
Includes index.
Language:
English
ISBN:
9780471251897
Format :
Book

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TX928 .C37 2000 Adult Non-Fiction Non-Fiction Area
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Summary

Summary

Written in a straightforward, accessible style, this comprehensive work covers all aspects of hotel housekeeping operations--including housekeeping department structure, planning, staffing, inventory and equipment management, housekeeping supplies, laundry room management, cleaning, personnel administration, administrative controls, and risk management.


Author Notes

MATT A. CASADO, EdD, is Professor in the School of Hotel and Restaurant Management at Northern Arizona University in Flagstaff, Arizona. He is the author of the Food and Beverage Service Manual and Conversational Spanish for Hospitality Managers and Supervisors, both published by Wiley.


Table of Contents

Introduction to Housekeeping Management
Management of Lodging Operations
The Executive Housekeeper as Department Manager
Organization of the Housekeeping Department
Structural Planning of the Housekeeping Department
Housekeeping Staffing Patterns
Technical Skills Management
Management of Inventory and Equipment
Characteristics of Housekeeping Equipment and Supplies
Linen Management
Laundry Room Management
The Cleaning Function
Human Resources Management
Personnel Administration
Administrative Controls
Controlling Operations
Risk and Environmental Management
Index