Cover image for The management and control of quality
Title:
The management and control of quality
Author:
Evans, James R. (James Robert), 1950-
Edition:
Fourth edition.
Publication Information:
Cincinnati, Ohio : South-Western College Pub., [1999]

©1999
Physical Description:
1 volume (various pagings) : illustrations ; 26 cm + 1 computer disk (3 1/2 in.)
Language:
English
Added Author:
Electronic Access:
Table of contents http://lcweb.loc.gov/catdir/toc/98-3009.html
ISBN:
9780538882422

9780324000450
Format :
Book

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TS156 .E93 1999 TEXT Book and Software Set Non-Fiction Area
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Summary

Summary

Evans/Lindsay is a market leader in this area. James Evans is a well-known author in the field, and is the current president of the Decision Sciences Institute. With his past experience as an examiner for the Malcolm Baldrige Award, the text, chapters and content, are heavily influenced by the framework and essential content of the Malcolm Baldrige National Quality Award criteria. The authors believe the principles of total quality as reflected in the Baldrige Award provide the best overall synthesis of the concept of quality. The text continues to provide a managerially-oriented, integrated view but also blends technical topics as well. All chapters have been updated to reflect the most current thinking in the profession.