Cover image for Defusing the angry patron : a how-to-do-it manual for librarians and paraprofessionals
Title:
Defusing the angry patron : a how-to-do-it manual for librarians and paraprofessionals
Author:
Rubin, Rhea Joyce.
Personal Author:
Publication Information:
New York : Neal-Schuman Publishers, Inc., [2000]

©2000
Physical Description:
xi, 99 pages : illustrations ; 28 cm.
Language:
English
ISBN:
9781555703721
Format :
Book