Cover image for Defusing the angry patron : a how-to-do-it manual for librarians and paraprofessionals
Defusing the angry patron : a how-to-do-it manual for librarians and paraprofessionals
Title:
Defusing the angry patron : a how-to-do-it manual for librarians and paraprofessionals
Author:
Rubin, Rhea Joyce.
Personal Author:
Rubin, Rhea Joyce.
Publication Information:
New York : Neal-Schuman Publishers, Inc., [2000]

©2000
Physical Description:
xi, 99 pages : illustrations ; 28 cm.
Series:
How to-do-it manuals for librarians ; no. 100

How-to-do-it manuals for libraries ; no. 100.
Language:
English
Subject Term:
Public services (Libraries) -- United States.

Customer services -- United States.

Anger -- United States.
ISBN:
9781555703721
Format :
Book

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