Cover image for The etiquette advantage in business : personal skills for professional success
The etiquette advantage in business : personal skills for professional success
Post, Peggy, 1945-
Personal Author:
First edition.
Publication Information:
New York : HarperResource, [1999]

Physical Description:
xi, 580 pages : illustrations ; 24 cm
Added Author:
Format :


Call Number
Material Type
Home Location
Item Holds
HF5382.7 .P68 1999 Adult Non-Fiction Non-Fiction Area

On Order



This latest addition to the Post line shows how skilled manners (and good sense) can be used to achieve success in today's competitive business environment.

Author Notes

Peggy Post represents the third generation of Post authors, the recognized authorities on etiquette. Peggy has provided etiquette advice to some of America's top corporations, drawing on a thirty-year career that has included work in the travel, banking, and relocation management industries. She is married to Emily's great-grandson Allen, and the couple resides in Florida.
Peter Post has owned his own successful business, PostScript, Inc, a marketing and public relations firm in Burlington, Vermont, for fifteen years. One of Emily's four great-grandchildren, he serves as an officer of The Emily Post Institute, which continues her work. His diverse background in marketing, education, and journalism spans more than twenty-five years. He has a master's degree in fine art and resides in Charlotte, Vermont, with his wife and two daughters.

Reviews 1

Library Journal Review

Peggy Post, the third generation of Post etiquette experts, and brother-in-law Peter Post have run a marketing-PR firm for 15 years. Here, they offer tips on interviewing and office courtesy; good telephone, e-mail, and correspondence manners; trade-show conduct; running a productive meeting; business entertaining; and doing business in a variety of countries. The authors also discuss a manager's obligations and responsibilities and address business clothing for men and women in separate chapters. The chapters are organized so that users can quickly turn to their areas of interest. Because of its thoroughness, this title would be very useful as a reference source. For the circulating collection, get Susan Morem's How To Gain the Professional Edge (Better Bks., 1997).ÄSusan C. Awe, Univ. of New Mexico Lib., Albuquerque (c) Copyright 2010. Library Journals LLC, a wholly owned subsidiary of Media Source, Inc. No redistribution permitted.

Table of Contents

Acknowledgmentsp. vii
Introductionp. ix
I. The Path to Employmentp. 1
1. The Real Youp. 3
2. The Job Searchp. 7
3. Resumes and Application Lettersp. 21
4. The Interviewp. 34
II. Life at the Officep. 49
5. You and Your Coworkersp. 51
6. In Your Workspacep. 82
7. Around the Floorp. 93
8. You and Your Supervisorsp. 104
9. Women and Men Togetherp. 126
10. Your Personal Privacyp. 135
11. Office Building Etiquettep. 140
III. Business Dressp. 147
12. Business Clothes for Menp. 149
13. Business Clothes for Womenp. 165
IV. Executive Etiquettep. 181
14. The Manager's Responsibilitiesp. 183
15. The Manager's Obligationsp. 200
16. Your Support Staffp. 213
V. The World Outsidep. 221
17. Pleasing the Customerp. 223
18. Business Giftsp. 236
19. The Thoughtful Travelerp. 244
20. At Conventions and Trade Showsp. 257
VI. The Spoken Wordp. 265
21. "How Do You Do?"p. 267
22. The Smart Conversationalistp. 275
23. On the Telephonep. 288
VII. The Written Wordp. 303
24. The Good Writerp. 305
25. Effective Business Lettersp. 314
26. Types of Correspondencep. 336
27. Communicating Electronicallyp. 356
VIII. The Business Meetingp. 363
28. The Almost Perfect Meetingp. 365
29. When You Attendp. 380
IX. Business Entertainmentsp. 389
30. Business Mealsp. 391
31. Other Entertainmentsp. 419
32. At Corporate Eventsp. 428
33. Entertaining at Homep. 442
X. Doing Business Abroadp. 459
34. Before You Gop. 461
35. Language and Other Mattersp. 468
36. Adjusting Your Cultural Lensp. 479
XI. The Home Officep. 527
37. A Special Opportunityp. 529
38. Your Business Relationshipsp. 540
39. Family and Friendsp. 550
Bibliographyp. 557
Indexp. 561