Cover image for Effective interaction with patients
Title:
Effective interaction with patients
Author:
Faulkner, Ann.
Personal Author:
Edition:
Second edition.
Publication Information:
New York : Churchill Livingstone, [1998]

©1998
Physical Description:
viii, 205 pages : illustrations ; 22 cm
Language:
English
Contents:
Ch. 1. The need for effective interaction -- Ch. 2. Preparing for an assessment interview -- Ch. 3. Setting the agenda -- Ch. 4. The skills of interviewing -- Ch. 5. Non-verbal interaction -- Ch. 6. Structure and focus -- Ch. 7. Giving information -- Ch. 8. Breaking bad news -- Ch. 9. Handling emotion -- Ch. 10. Plans for care -- Ch. 11. Dynamic interaction: process and costs -- Ch. 12. Summary.
ISBN:
9780443058769
Format :
Book

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R727.3 .F39 1998 Adult Non-Fiction Non-Fiction Area
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Summary

Summary

This short and readable book is a practical guide to communication skills. It uses a case study approach to illustrate good communication. It does not provide a theoretical base, but the new Second Edition contains further reading than the previous edition for the more academically minded reader.


Table of Contents

The Need for Effective Interaction
Preparing for an Assessment Interview
Setting the Agenda
The Skills of Interviewing
Non-Verbal Interaction
Structure and Focus
Giving Information
Breaking Bad News
Handling Emotion
Plans for Care
Dynamic Interaction: Process and Costs
Summary
Further Reading
Videotapes