Introduction / Tom McNulty -- Disability in higher education : an overview / Tom McNulty -- Wayfinding in libraries : the importance of universal appeal and universal access / Susan Gilbert Beck -- Accessible text formats : from RFB&D to in-house production / Steve Noble -- Access systems for blind and partially sighted PC users : an overview / Dawn M. Suvino and Janice O'Connor -- Services for patrons with hearing loss or deafness : new technologies/new attitudes / Susan Gilbert Beck -- Accommodating the hand-disabled library user / Greg Shaw -- Creating a web for all : access for blind and visually impaired users / Judith M. Dixon -- Making a web page more accessible with Bobby : a case study of NYU's Bobst library / Tom McNulty and Eric Stedfeld -- Training professional and support staff members / Courtney Deines-Jones -- Appendix A : Noteworthy access programs and projects -- Appendix B : Planning for service : a model survey for academic libraries / Janet M. Bedney -- Appendix D : Directory of resources / Nicole McKay.