Cover image for Working relationships : the simple truth about getting along with friends and foes at work
Working relationships : the simple truth about getting along with friends and foes at work
Wall, Bob (Bob Lee)
Personal Author:
First edition.
Publication Information:
Palo Alto, Calif. : Davies-Black, [1999]

Physical Description:
xix, 179 pages ; 23 cm
General Note:
Includes index.
Format :


Call Number
Material Type
Home Location
Item Holds
HF5386.5 .W35 1999 Adult Non-Fiction Non-Fiction Area

On Order



This work provides everyone from corporate executives to front-line workers with the basic tools to improve their relationships at work. The author reminds the reader that the simple truths to getting along better with people at work still apply.

Reviews 1

Booklist Review

Ninety percent of all firings stem from difficulties working with others. So, regardless of the current employees-got-it labor market, clinical psychologist Wall has written an important treatise that just might help reduce that percentage. His contention (or "Wall's law") is that the higher you are in management hierarchy, the less you know what it is like to work for you and your company. Through 30 exercises and some case histories, he strives to make an impact on forging healthier workplaces--for leaders as well as the led. Dissected are the differences between personal and professional relationships, the need for communication, the ways to encourage and create participation, with the tangible support of worksheets and very clear directions about managing conversations and conflict. Exercises, from avoiding putting your foot in your mouth to imagining yourself five years from now, will jump-start readers into considering the necessary behavior changes. His best advise about stress: "Hey, it's just another pop quiz from the universe." Barbara Jacobs



Chapter One Working Together It is hard to imagine a job that does not require interaction with people. Most of us, for instance, have a boss to deal with, requiring ongoing communication and an understanding of what we are to do and how we are supposed to do it. I was doing a consulting project with a high-tech manufacturing company and was talking to a team member about the company and how he felt about his job. I really like what I do for a living, he said. This job enables me to put my training to use and I'm learning new skills as I work on the new product we are developing. In some ways, this job is everything that I could have hoped for. Then why are you updating your resume and starting to look for a new job? I asked. Here was his response: If the work were all I had to focus on, I'd be in great shape. But the personal climate here is awful. My boss is such a jerk. She almost never communicates, at least about anything positive. All she does is focus on minor mistakes. I feel like she is constantly looking over my shoulder, waiting to jump on me about something I do wrong. And her definition of wrong is doing anything any other way than she would have done it. I don't have room to breathe. I think it might be time for me to move on. Most of us also have co-workers, requiring coordination of efforts, sharing resources, and managing the complications of working together. Another conversation I had with an employee on a different project focused on the problems a person was having with her co-workers: There is so much tension on my unit. Most of it is caused by one of the nurses who is so hard to get along with. Nothing we do pleases her. She is always complaining about her hours and her workload. When something goes wrong, it is never her fault. She is always looking for someone else to blame. Because I'm new here, I'm the one who gets stuck working with her when she needs help. I'm tired of listening to her complain about the administration and problems in her personal life. With an attitude like hers, I'll bet she has problems at home. Nothing I learned in nursing school prepared me to deal with people like her. I am just about to the end of my rope and I don't know what to do about it. Excerpted from Working Relationships: The Simple Truth about Getting along with Friends and Foes at Work by Bob Wall All rights reserved by the original copyright owners. Excerpts are provided for display purposes only and may not be reproduced, reprinted or distributed without the written permission of the publisher.