Cover image for Trust & betrayal in the workplace : building effective relationships in your organization
Trust & betrayal in the workplace : building effective relationships in your organization
Reina, Dennis, 1950-
Personal Author:
First edition.
Publication Information:
San Francisco, Calif. : Berrett-Koehler Publishers, [1999]

Physical Description:
xvi, 175 pages : illustrations ; 25 cm
Added Author:
Format :


Call Number
Material Type
Home Location
Item Holds
HD58.7 .R4388 1999 Adult Non-Fiction Central Closed Stacks

On Order



Trust is a key differentiator for high-performing organizations. It makes bold initiatives possible, difficult transitions easier, and everyday workflow more effective. Yet trust can be hard to build and sustain because most people aren't aware of the subtle and unintentional ways they test and break trust in their workplace relationships every day. In this updated edition of their award-winning book, Dennis and Michelle Reina show how anyone at any level--not just those at the top--can take action and change his or her behavior to create, build, and sustain trust in the workplace.

Drawing on over twenty years of research and experience in hundreds of organizations, the Reinas define the three key dimensions of trust and describe the specific everyday behaviors that build each dimension. They provide a proven seven-step process for restoring trust when it's been tested or betrayed and offer completely new material for strengthening self-trust. This book is about the power of trust: the energy that exists when it's present, the pain that arises when it's been broken, and the transformation that occurs when it's been restored. This revised edition is a new and improved guide for people who want to unleash the power of what they're able to accomplish through building trust-based workplace relationships.

Author Notes

Dennis S. Reina and Michelle L. Reina work with leaders and organizations who want to build trust in the workplace. They are principals of Chagnon and Reina Associates, Inc., an organization development research and consulting firm. They are change management consultants, executive coaches, and speakers who each have a Ph.D. in Human and Organizational Systems. They have worked with and conducted research in over 65 organizations in private industry, state government, higher education, and the non-profit sector.

Table of Contents

Prefacep. xi
Acknowledgmentsp. xvii
Part I Understanding Trust and Betrayalp. 1
Chapter 1 The Need for Trustp. 3
The Pain of Betrayalp. 4
Why Leaders Need to Deal with Betrayalp. 6
The Payoff of Building Trustp. 8
Understanding Trust and Betrayalp. 10
Chapter 2 Understanding Our Capacity for Trustp. 13
The Nature of Our Capacity for Trustp. 13
Trusting Ourselvesp. 15
Trusting Othersp. 16
Impact on Our Perceptionsp. 17
Impact on Our Beliefsp. 17
How Our Capacity for Trust Developsp. 18
Chapter 3 The Four Capacity for Trust Scalesp. 21
The Nature of the Four Capacity for Trust Scalesp. 21
What You Can Dop. 27
Chapter 4 Understanding Betrayalp. 33
A Definition of Betrayalp. 33
The Nature of Betrayalp. 35
The High Cost of Betrayal in the Workplacep. 36
The Effect of Betrayal on Our Capacity for Trustp. 37
Major Betrayal: Trusting Othersp. 37
Major Betrayal: Trusting Ourselvesp. 39
Minor Betrayal: Trusting Othersp. 41
How We Betray Ourselves and Othersp. 43
Chapter 5 Dealing with Betrayalp. 49
How We Deal with Betrayalp. 50
The Seven Steps for Healing from Betrayalp. 53
Part II Transactional Trustp. 63
Chapter 6 Contractual Trustp. 65
A Definition of Contractual Trustp. 65
The Nature of Contractual Trustp. 65
Behaviors That Foster Contractual Trustp. 67
Chapter 7 Communication Trustp. 81
A Definition of Communication Trustp. 81
The Nature of Communication Trustp. 81
Behaviors That Foster Communication Trustp. 83
How Communication Trust Builds Relationshipsp. 93
Chapter 8 Competence Trustp. 99
A Definition of Competence Trustp. 99
The Nature of Competence Trustp. 101
Behaviors That Foster Competence Trustp. 102
A Comparison of Disappointment and Betrayalp. 110
Chapter 9 Rebuilding Trust in Teamsp. 115
The Importance of Trust to Team Effectivenessp. 116
Contractual Trust in Teamsp. 117
Communication Trust in Teamsp. 120
Competence Trust in Teamsp. 126
Chapter 10 Rebuilding Trust in Organizationsp. 135
The Impact of Change on Peoplep. 136
When People See Change as Lossp. 137
Dealing with the Emotional Side of Changep. 138
Helping People Heal from Betrayalp. 139
Part III Transformative Trustp. 151
Chapter 11 Transformative Trustp. 153
A Definition of Transformative Trustp. 155
The Nature of Transformative Trustp. 155
The Four Core Characteristics of Transformative Trustp. 156
Conclusionp. 163
Referencesp. 165
Indexp. 169
About the Authorsp. 175
Resourcesp. 176